Operator / Receptionist Department of Neurosurgery

Job Description :

Responsible for answering incoming calls from patients, physicians, attorneys, other Health Center

personnel etc. Responsible for distributing calls appropriately, responding to emergency calls, and taking

accurate and legible messages. Transfers Department phones at the end of each business day to the

answering service and calls the service each morning to re-instate the Department phones. Retrieves

(electronically) messages taken at night.

Serves as departmental receptionist. Greets visitors, routes them to their destinations, and responds

independently to requests for information regarding the department. Updates telephone name displays,

submits service requests for adding / changing telephone lines, voicemail, and telephone equipment repair.

Checks for the date / time of patient appointments upon request. Signs for, receives, and distributes all incoming

packages from Federal Express and United Parcel Service. Maintains the log of received packages, including

recipient signatures. Orders Federal Express supplies.

Back up for obtaining radiological films and clinical notes for cases reviewed in the Neuropathology

conference attended by all physicians and residents, and maintaining reports of the same. Back up for

assembling materials for the weekly Tumor Conference, including films, records, and other pertinent information.

These activities involve retrieving information from the hospital information system (SMS), compiling a list of

patient records to be reviewed, and ensuring that all pertinent paperwork is available for these meetings.

Logs out medical records. Logs in and logs out on the Departmental database outside the radiological films.

Responsible for maintaining the Department’s inventory of keys.

Maintains inventory of general office supplies and orders supplies under the supervision of the Administrator

and within the established budget. Responsible for the inventory of departmental pagers & lab coats. Reports

office equipment failures, e.g. copier, fax machine, beepers, to the appropriate source and follows up to ensure

that repairs are carried out. Pick up and distribution of office and U.S. mail according to the office schedule.

Copying, filing, faxing

Expected Salary : $.-$.

Required Qualifications :

High school diploma or equivalent. Preferred :

• Knowledge of correct spelling and grammar.
• Ability to verify data for accuracy and completeness.
• Ability to communicate effectively, verbally and in writing.