HR Service Specialist (US)

Job Title : HR Service Specialist (US)

Duration : 6 months contract ( W2 )

Location : Austin, TX 78735 (Hybrid)

Job Description

HM Notes :

The manager has seen a lot of TA / General HR experience, but not with ticketing system / ServiceNow . She would really like to see this skill.

Location : Austin, Texas - Hybrid - 2 days WFH and 3 days in office

Responds to questions on administrative procedures and practices via multiple channels. Uses systems to document and call out as needed following the appropriate processes.

Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests

Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.

Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.

Probes cases to resolve the root cause of the issue or question to provide accurate answers.

Identifies and researches incoming queries from employees. Ensures that documentation and employee requests meet the policy for each process.

Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.

Works independently on most routine tasks. Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.

Responsible for maintaining all compliance requirements of dedicated HR shared service processes. Performs duties to meet or exceed service level agreements. Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model

Attends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriately Maintain a global knowledge base for assigned projects

Preferred experience :

Experience in ServiceNow is an advantage

Ability to work in a fast-paced environment

Comfortable with ambiguity and matrix management organizations

Experience writing training documents and SOPs

Excellent interpersonal communication skills

High level of professionalism and strong analytical skills

Strong time management and work prioritization, ability to multi-task adaptability, and accountability.

Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practices

Demonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.

Strong process and procedure orientation with the ability to apply continuous improvement methods.

Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a team

Academic credentials :

• Associates degree required
• Bachelor s degree in HR or business preferred.