Customer Service Specialist

Customer Service Specialist

At Opulo, we're changing the way folks bring their product to market. Our machines facilitate mid-scale manufacturing, where you make your product at a moderate scale before making the risky and expensive jump to mass production.

As a customer service specialist, you will help our customers both assemble and operate their pick-and-place machines, which place tiny electronic components onto circuit boards. You will also help monitor and keep track of any issues customers are experiencing with the product, so that our engineering team can prioritize what to work on. You'll dive into our thriving community of builders and users in order to help understand what product improvements are most important.

The job :

• Help customers get up and running with their pick and place machine
• Keep an eye on any outstanding issues, and advise our engineering department on what needs to be addressed
• Spend time in our Discord community, learning about the requests and complaints of our users to help us make a better product

You :

This position is part-time, anywhere from 10-20 hr / week depending on ticket volume. Our base pay range is $16 - $21 per hour, depending on experience and pre-existing skill set.

Responsibilities and Duties

Bonus Skills :

Prior experience with, or interest in learning, the following skills / tools :

Policy :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing in some way, please apply!