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Support Desk Analyst
Support Desk AnalystActiveSoft, Inc • Carlsbad, CA, US
Support Desk Analyst

Support Desk Analyst

ActiveSoft, Inc • Carlsbad, CA, US
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

COMPETENCIES (Knowledge, Skills & Abilities)

  • Exceptional Customer Service, soft skills
  • Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
  • Working knowledge of Mac / OS X and iOS
  • Working knowledge of Active Directory and Microsoft Windows domain environments
  • Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
  • Experience with Microsoft Office 365 user administration
  • Able to recognize and analyze system issues on a working level and identify resolutions or required escalations
  • Basic knowledge of ERP technologies and platforms – SAP optional but preferred
  • Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
  • Basic understanding of requirements and techniques for integrating disparate systems or technologies.
  • Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment
  • Basic understanding of 3rd party application support and troubleshooting.
  • Strong logic, problem-solving, along with specific attention to detail
  • Experience with multifunction printers, scanners
  • Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.

EDUCATION AND EXPERIENCE

  • Minimum 2 years of IT Support Desk experience
  • Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred
  • This position is on-site 5 days.
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