Team Member, Petsense

Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements :

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM) :
• Thank the Customer
• Engage with the customer and / or pet
• Advise products or services
• Make it Memorable
• Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Team Member be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice :
• Operate cash register / computer following cash handling procedures as established by Tractor Supply / Petsense Company
• Recovery of merchandise
• Participate in mandatory freight process
• Complete Plan-o-gram procedures (merchandising, sets, and resets)
• Assemble merchandise
• Perform janitorial duties
• Execute price changes / markdowns
• Assist customers with loading purchases
• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
• Complete all documentation associated with any of the above job duties
• Team Members also may be required to perform other duties as assigned.

Required Qualifications

Experience : No experience required. Retail experience and / or pet / live animal knowledge is strongly preferred.

Education : A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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