Business\ / Systems Analyst III

Job Details

Customer Experience Analyst(Stamford, CT)

We’re looking for a collaborative, detail-oriented individualto listen to customer calls, identify pain points, and clearly document what your findings and insights. Your work will help improve both customer and agent experiences and support teams training AI tools.

Candidates must be local to Stamford, CT or able to commute 5 days onsite.

Must-Have Qualifications

• 3-5 years of experience in customer service, customer success, retention, or call-center-related roles
• Strong communication skills, both written and verbal
• Excellent attention to detail with strong note-taking and documentation habits
• Ability to listen actively and capture key information accurately
• Proficiency with Microsoft Excel, PowerPoint, and Word
• Ability to work well in a team and communicate findings clearly
• Organized, reliable, and able to manage changing priorities or timelines
• Curious, analytical thinker who can spot patterns and use logic to solve problems
• Open to feedback and committed to continuous improvement

Nice-to-Have Skills

Key Responsibilities

Approximate breakdown :

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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