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DoubleTree Los Angeles Downtown - Group Reservations Coordinator
DoubleTree Los Angeles Downtown - Group Reservations CoordinatorAimbridge Hospitality • Los Angeles, California, United States, 90001
DoubleTree Los Angeles Downtown - Group Reservations Coordinator

DoubleTree Los Angeles Downtown - Group Reservations Coordinator

Aimbridge Hospitality • Los Angeles, California, United States, 90001
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  • [job_card.full_time]
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DoubleTree Los Angeles Downtown - Group Reservations Coordinator

The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

QUALIFICATIONS :

  • High School graduate or G.E.D. equivalent.
  • Six months reservations experience in the hospitality industry
  • Knowledge of Outlook, MS Word, and Excel required.
  • Experience with Group Sales computer systems including Delphi and SMS
  • Occasional evening and weekend work to meet deadlines.
  • Capable of using multiple systems at the same time
  • Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
  • Flexibility and adaptability to a dynamic, evolving environment

JOB RESPONSIBILITIES :

  • Keep updated files on all upcoming groups upon receipt of turnover.
  • Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
  • Detail each Group profile and / or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
  • Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
  • Process travel agent commissions.
  • Act as liaison between group and central reservations.
  • Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
  • Manually assign specific accommodations based upon feature and / or location requests.
  • Provide reservation and pick up reports upon request.
  • Cross reference Group resumes with system information and ensure accuracy.
  • Attend all Pre-Planning and / or Pre-Conference Meetings with clients and Conference
  • Services Coordinator (Via phone if not available to attend in person).
  • Review no shows from previous night and make corrections as needed.
  • Assist accounting in verifying and correcting group guests folios.
  • Ensure all group functions and audits are completed in an accurate and timely fashion.
  • Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
  • Manager, and Conference Services Coordinator, and group meeting planner.
  • Performs other duties as assigned by hotel / department leadership.

    • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

  • Now offering Daily Pay ! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

    • PROPERTY INFORMATION :

    Welcome to DoubleTree by Hilton Hotel Los Angeles Downtown. Guests can begin their stay at this inviting Los Angeles hotel with our delicious freshly baked chocolate chip cookie and allow our attentive staff to cater to their every need. Conveniently located off the 110, 101 and 5 freeways, this contemporary downtown Los Angeles hotel is ideally situated less than a mile from major attractions. Guests can relax in a spacious guest room or suite at DoubleTree by Hilton Hotel Los Angeles Downtown. Each of our spacious guest rooms feature sophisticated Asian-fusion decor and are rich in comforts. Guests should gaze at the stunning skyline views from our large guest room windows. We also offer upgrades to a suite for guests to enjoy extra space, including separate living and working areas and special upgraded amenities such as a full-size refrigerator and soothing whirlpool bath.

    Application deadline for Colorado positions :

    Compensation details : 26 Hourly Wage

    PIe00fe786be75-30511-39160830

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    Doubletree Downtown • Los Angeles, California, United States, 90001

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