Talent.com
Royal Service Operator
Royal Service OperatorThe Fairmont Hotel • Sonoma, CA, United States
Royal Service Operator

Royal Service Operator

The Fairmont Hotel • Sonoma, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

What is in it for you :

  • Launch into your hospitality leadership career by building a foundation through hands on meaningful experiences in Human Resources and Resort Operations
  • Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
  • Learning programs through our Academies
  • Competitive and flexible Health Care Benefit Plans to meet you and your family's unique needs
  • Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls either by redirecting or assisting the caller
  • Take ownership of the caller's request and ensure follow up according to the hotel's standards
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Keep up to date on Hotel and local information, ensuring knowledge of all departments
  • Process Room Service orders, confirming accuracy
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Maintain and monitor the "Royal Service" software system
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel's emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

    • Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous customer service experience preferred
  • Previous Property Management System preferred
  • Computer literate in Microsoft Window applications
  • Strong English communication skills both verbal and written
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Service focused personality and passion for hospitality
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Open availability
  • Able to work weekends, Holidays as needed.

    • Additional Information

    Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community ofservice professionals, we come together and work with a common purpose to welcome, connect and serve others.

    Visa Requirements : Applicants must be able to provide proof that they are legally able to work in the United States.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    [job_alerts.create_a_job]

    Service Operator • Sonoma, CA, United States

    [internal_linking.similar_jobs]
    Maintenance Technician II

    Maintenance Technician II

    Fairfield Residential • Napa, CA, United States
    [job_card.full_time]
    If you're driven and seek a collaborative workplace that makes a difference, Fairfield might be the place for you.As a leader in the multifamily housing industry, we're passionate about creating ex...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Property Steward

    Property Steward

    Promontory • Napa, CA, US
    [job_card.full_time]
    The Property Steward is responsible for the aesthetic preservation of the Promontory property aiding with the daily operations of the winery and all special events at Promontory.The Property Stewar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Communications Operator I

    Communications Operator I

    City of Vallejo • Vallejo, CA, United States
    [job_card.full_time] +1
    PLEASE READ THIS BULLETIN IN ITS ENTIRETY.This recruitment is being conducted to fill reoccurring full-time vacancies.The list established by this recruitment may be used to fill future full-time, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Line Cook- Comal Next Door OAKLAND

    Line Cook- Comal Next Door OAKLAND

    Comal Berkeley • Berkeley, CA, US
    [job_card.full_time] +1
    Comal has been a community mainstay since opening in downtown Berkeley in 2012.Recognized for its excellence by Michelin Bib Gourmand & SF Chronicle Top 100, Comal serves delicious regional Mex...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Line Cook - On-Call

    Line Cook - On-Call

    Alamo Health Management • San Pablo, CA, US
    [job_card.full_time]
    We're seeking an experienced Line Cook to provide coverage at short notice on an on-call basis.A & A Health Services San Pablo provides transitional housing and resident-centered care servi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Technician- Concord

    Field Technician- Concord

    On-Site Health & Safety • Rodeo, CA, US
    [job_card.full_time]
    Join On-Site Health & Safety : Your Next Adventure in Occupational Health & Safety Starts Here!.Are you an LVN looking to break free from the traditional clinic or hospital setting? Do you c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Pathology Full Time Opportunity in Berkeley | Kaiser Permanente | Northern California

    Pathology Full Time Opportunity in Berkeley | Kaiser Permanente | Northern California

    HealthEcareers - Client • Berkeley, CA, USA
    [job_card.full_time]
    The Permanente Medical Group, Inc.Northern and Central California and a 80-year tradition of providing quality medical care. Pathology physician to join their team in Berkeley.Full-time annual salar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Radiation Therapist

    Travel Radiation Therapist

    Trustaff Allied • Vallejo, CA, US
    [job_card.full_time]
    Trustaff Allied is seeking a travel Radiation Therapist for a travel job in Vallejo, California.Job Description & Requirements. As a Radiation Therapist, also sometimes called a Therapeutic Radi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel MRI Tech - $2600 / Week

    Travel MRI Tech - $2600 / Week

    Uniti Med • Saint Helena, CA, US
    [job_card.full_time]
    Uniti Med is seeking an experienced MRI Tech for an exciting Travel Allied job in Saint Helena, CA.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $2600 / Week. Uniti Med provides career opp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    GRILL COOK (FULL TIME)

    GRILL COOK (FULL TIME)

    Eurest • Richmond, CA, US
    [job_card.full_time] +1
    We are hiring immediately for a full time.Chevron Richmond Refinery - 841 Chevron Way, Richmond, CA 94801.Note : online applications accepted only. Monday through Friday, 4 : 15 am to 12 : 45 pm.Previous...[show_more]
    [last_updated.last_updated_30] • [promoted]
    RBT - Registered Behavioral Technician

    RBT - Registered Behavioral Technician

    A Bright Future, Inc. • American Canyon, CA, US
    [job_card.full_time]
    RBT – Registered Behavioral Technician.Specific to the Assigned Region or Region(s) Needs.We believe that everyone should be treated with respect. We provide consistent leadership and on-...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Napa, California
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Earn Money Delivering With Gopuff

    Earn Money Delivering With Gopuff

    GoPuff • Sonoma, CA, US
    [job_card.part_time] +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Local Contract Radiation Therapist

    Local Contract Radiation Therapist

    Host Healthcare • Vallejo, CA, US
    [job_card.full_time]
    Host Healthcare is seeking a local contract Radiation Therapist for a local contract job in Vallejo, California.Job Description & Requirements. Pay package is based on 9 hour shifts and 40 hours...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2,506 to $2,801 per week in St. Helena, CT

    Travel CT Tech - $2,506 to $2,801 per week in St. Helena, CT

    AlliedTravelCareers • St. Helena, CT, US
    [job_card.full_time]
    AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in St.Now Hiring : Allied Healthcare CT - St. Contact us for Pay Information.Actual amount dependent upon market ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Advisor

    Service Advisor

    Dana Meyer Auto Care • Albany, CA, US
    [job_card.full_time]
    Automotive Service Advisor – No Weekends | Independent Shop | Albany, CA.Dana Meyer Auto Care – Albany, CA.Full-time | Monday–Friday | Competitive Pay + Uncapped Bonus.Join a resp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sanitation Supervisor

    Sanitation Supervisor

    Dreisbach Enterprises • Richmond, CA, US
    [job_card.full_time]
    This is a full-time position at a refrigerated warehouse.The workweek for this position is Monday-Friday day shift.The Sanitation Lead will oversee a team of warehouse janitors in our large multi-t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Royal Service Operator

    Royal Service Operator

    FAIRMONT • Sonoma, CA, US
    [job_card.full_time]
    We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work br...[show_more]
    [last_updated.last_updated_30] • [promoted]