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Operations Manager
Operations ManagerVirtualVocations • Decatur, Georgia, United States
Operations Manager

Operations Manager

VirtualVocations • Decatur, Georgia, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for an Operations Manager.

Key Responsibilities

Oversee daily operations for the Tier 1 service desk, including staffing and workload management

Develop and report on performance metrics to meet KPIs and SLAs

Lead continuous improvement initiatives and support Supervisors in managing their teams

Required Qualifications

Minimum 7 years of professional experience, including 3 years in people management

5+ years of hands-on experience with ServiceNow and NICE CXOne platforms

3+ years of leadership experience in a metrics-driven support environment

Strong background in KPI / SLA management and process optimization

Bachelor's degree in a relevant field or equivalent combination of education and experience

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Operation Manager • Decatur, Georgia, United States

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