Spare Parts Manager

Job Description

Job Description

Position Title : Manager, Spare Parts – Customer Service and Inside Sales

Department : Spare Parts

FLSA Status : Exempt

Reports To : Chief Executive Officer (CEO)

Location : Duluth, GA

Summary

The Spare Parts Manager is a key leadership role within the North American operations of a global industrial machinery manufacturer. Represented by ProSearch Recruiting Partners, an independent franchise of the MRINetwork. Our client is a world leading OEM for whom this position reports directly to the CEO and oversees customer service, inside sales, and warehouse logistics. The Manager is responsible for leading a cross-border Spare Parts team across the U.S., Canada, and Mexico—ensuring exceptional customer support, optimized inventory management, and aligned sales strategies that drive growth and service excellence.

Essential Functions

The duties listed below outline the essential responsibilities and tasks associated with this role. These responsibilities are subject to modification based on organizational needs.

• Lead, support, and develop a team of 15 Spare Parts Specialists across North America (U.S., Canada, and Mexico).
• Oversee spare parts warehouse operations including inventory control, shipping and receiving, and process efficiency.
• Serve as the escalation point for customer interactions; lead initiatives that drive satisfaction, retention, and loyalty.
• Collaborate with HQ Spare Parts leadership to ensure global alignment of strategy and process.
• Create and execute marketing plans related to spare parts and service offerings.
• Define, implement, and enforce policies and procedures aimed at business growth and service excellence.
• Manage spare parts procurement, including vendor selection, supplier relationship management, and purchasing strategy.
• Provide cross-functional support to internal / external sales teams and distribution partners.
• Handle financial operations including invoicing, provisions, reporting, obsolescence management, and P&L analysis.
• Establish and track key performance indicators (KPIs) to monitor team performance and identify areas for improvement.
• Implement digital tools to optimize service performance and customer interaction.
• Manage key customer accounts to ensure premium service levels and explore additional business opportunities.
• Conduct regular business travel across the U.S., Canada, Mexico, and to HQ for operational alignment and customer engagement.

Equipment, Tools, and Software Used

Qualifications

We ensure the following Benefits are Offered :

Must be authorized to work in the United States without sponsorship

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