Customer Success Advocate

Customer Success Advocate

We are seeking a Customer Success Advocate to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct's Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement. This is a hybrid role : 3 days per week onsite.

Key Responsibilities

Be a leading product expert for Account Manager inquiries

Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise

Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions

Subject matter expert in Sage Intacct solutions and module add-ons

Help drive Product Management roadmap through the voice of the Customer

Work alongside Customer Strategy & Value Teams to drive product adoption

Monitor product usage and patterns

Recommend training paths for success by customer role

Support escalation management

Customer Account Review participation leading Value Assessments

Aid in the development and execution of customer onboarding deliverables

Participate in Community Q&A

Requirements

Bachelor's Degree in Business, Accounting, or a related field required

Proficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutions

Strong knowledge of accounting principles and financial reporting

Professional services, solution consulting, or consulting backgrounds desired

Ability to interact with customers, review complex requirements, and provide detailed solutions

Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)

Strong written and verbal communication skills required

Plenty of perks : Competitive salaries

Comprehensive health, dental and vision coverage

401(k) retirement match

32 days paid time off

18 weeks paid parental leave

5 days paid yearly to volunteer

$5,250 tuition reimbursement

Sage Wellness Rewards Program

Library of on-demand career development options and ongoing training offerings

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage : sage.com / en-us / company / careers / working-at-sage / Watch a video about our culture : youtube.com / watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage : sage.com / en-us / company / careers / diversity-equity-and-inclusion / Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.