A company is looking for a Technical Support Representative.
Key Responsibilities
Document problems, complete problem tickets, and request information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Required Qualifications
6 months of technical and / or call center experience
High School Diploma or GED required or 2 years equivalent experience
Technical Support Representative • Oakland, California, United States