Account Manager- GSA Facilities Maintenance

Account Manager

The Account Manager is responsible for the daily oversight, performance, and compliance of a General Services Administration (GSA) facilities maintenance contract. This includes managing client relationships, supervising on-site personnel and subcontractors, ensuring contract deliverables are met, and maintaining operational excellence in accordance with federal regulations, FAR clauses, and agency-specific requirements.

Key Responsibilities :

• Ensure full compliance with the GSA contract, applicable FAR regulations, and task order requirements.
• Maintain documentation and reports required for inspections, audits, and CPARS evaluations.
• Interpret the Statement of Work (SOW) and ensure all deliverables and performance metrics are met.
• Review and implement Quality Control (QC) and Quality Assurance (QA) plans.
• Serve as the primary point of contact for GSA Contracting Officer Representatives (CO Rs), building managers, and other stakeholders.
• Conduct routine client meetings to review contract performance, address concerns, and discuss improvements.
• Respond promptly to client requests, service tickets, and escalated issues.
• Manage day-to-day operations across all service lines (janitorial, HVAC, electrical, general maintenance, etc.).
• Oversee scheduling, resource allocation, inventory control, and equipment maintenance.
• Collaborate with site supervisors to ensure staffing levels and coverage meet contractual obligations.
• Directly supervise site supervisors, leads, and technicians.
• Conduct performance reviews, provide coaching and disciplinary actions as needed.
• Ensure employee certifications, background checks, and training are current and compliant with GSA requirements.
• Monitor contract budget, labor costs, and material expenses to maintain profitability.
• Review invoices and service call charges for accuracy and timely submission.
• Support the preparation of Requests for Equitable Adjustment (REAs) or modifications when contract changes occur.
• Promote a safety-first culture and ensure compliance with OSHA, EPA, and GSA safety regulations.
• Investigate incidents or near-misses and implement corrective actions.
• Maintain and enforce safety documentation, including JSAs, SDSs, and training logs.

Qualifications :

Preferred :

Core Competencies :

Group ID : 91165881