REGULATORY SPECIALIST III - 79000806

Regulatory Specialist III - 79000806

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and email. This position works as a Regulatory Specialist III (RSIII) in the Customer Contact Center (CCC).

The Regulatory Specialist III provides written responses to incoming emails to the Customer Contact Center. Duties include but are not limited to :

• Provides written responses to incoming emails in a courteous and professional manner. Researches customer inquiries and provides accurate responses in accordance with department policies and procedures.
• Escalates customer issues that need action by using available CCC resources for resolution.
• Reviews information in Versa Regulation, On-Base, DBPR's intranet site and / or internet site as well as statutory laws and rules to provide responses to customer inquiries. Updates CRM with accurate and current information, updates records with information pertinent to each e-mailer / caller including name, e-mail address, and other pertinent information regarding the customers inquiry and the resolution offered.
• When a need arises in the Customer Contact Center, answers incoming calls in a courteous and professional manner, assesses the customers inquiry and provides accurate responses in accordance with the departments policies and procedures as well as Florida Statutes and Rules.
• Responsible as back up to the mail-out program position, ensuring the timely completion of mailouts within the 48 hour timeframe. Corresponds by letter and / or email when responding to mailout requests.

Knowledge, Skills, and Abilities :

Minimum Requirements :

The Benefits of Working for the State of Florida :

For additional benefit information, please visit the following website : http : / / www.mybenefits.myflorida.com

Preference may be given to those applicants who have Customer Contact Center experience. Preference may be given to those applicants who are bilingual, preferably in Spanish. Note : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.