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Director of Crisis Services
Director of Crisis ServicesAlliance Healthcare Services, Memphis, TN • Memphis, TN, US
Director of Crisis Services

Director of Crisis Services

Alliance Healthcare Services, Memphis, TN • Memphis, TN, US
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Crisis Services Coordinator

At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County and the surrounding areas. We're committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community. Review the job description below and submit your resume if you feel that you would be a good match to join our organization.

General Function :

The person occupying this position has the responsibility for the coordination and direction of all crisis programs. This person also has overall responsibility for the administrative and clinical direction of crisis activities performed within the agency.

Supervisory Responsibility :

Under the delegation of the COO, this position has the responsibility for direct / indirect professional supervision of all crisis staff in the agency's crisis programs.

Qualifications, Knowledge and Required Training :

  • Licensed Clinical Social Worker, LPC-MHSP, or with a Master's degree in Psychology, Human Services or related activity from an approved university training program.
  • Must be eligible for any / all credentialing required by regulatory and funding sources.
  • The individual in this position must have knowledge of management and organization and knowledge of the professional disciplines.
  • A minimum of five years clinical experience, including training and / or experience in the administration of mental health programs is necessary.
  • Ability to apply clinical skills at a senior level and to work with conflicting or competing demands or interests of clients, employees, sponsors in the distribution of work, evaluating work and good program effectiveness.
  • This position requires individual judgment in patient assignment, case disposition, program administration and staff supervision.

Duties and Responsibilities :

  • Functions as a member of the Center's Management Team.
  • Plans, implements, and manages system programs; develops and recommends staffing plans for crisis programs; manages operations of crisis programs; coordinates crisis program operations among Program Directors and Supervisors; conceptualizes and recommends new crisis programs; recommends budgetary requirements for new crisis programs; recommends marketing strategies for new crisis programs; attends center management staff meetings to receive and disseminate information; attends quality management committee meetings to monitor and recommend quality improvement measures for the center's clinical practice procedures.
  • In conjunction with Program Directors and Supervisors, arranges for the appropriate supervision of all clinical staff providing crisis services.
  • To coordinate efforts across all service offerings with the Center's Medical Director.
  • Performs personnel functions; reviews for approval requests for sick and annual leave; reviews for approval requests for overtime; recommends personnel actions (hiring, terminations, promotions, etc.) approves time sheets and schedules working hours for personnel.
  • To participate in direct service delivery to clients.
  • Reviews for approval requisitions for office and operational supplies; authorizes requisitions for office and operational supplies; monitors petty cash funds; reviews system client generated income reports.
  • Markets system's services' plans marketing strategies for the system; establishes and maintains relationships with other organizations, agencies and individuals to develop system programs and writes grants.
  • Transmits to all subordinate staff the mission, goals and objectives of the Center as they are applicable to their programs.
  • Is familiar with existing Center contracts with external organizations, standards for performance, etc. and communicates such to other subordinate staff.
  • Supervises and causes to be maintained such physical facilities and equipment as are assigned to the programs under their supervision.
  • Performs other duties as required or requested by COO in order to meet the needs of the consumer and AHS.
  • Personal Relationships : The ability to establish and maintain strong positive interpersonal relationships with staff of the Center and of other agencies is required. The ability to establish and maintain positive relationships with community members, executives of other agencies, advocacy groups, etc. is also required. In addition, he / she must be able to relate effectively to the general and consumer publics and generally exhibit a high degree of task orientation coupled with flexibility, personal assertiveness, decisiveness and administrative ability.

    Promoting wellness in the community starts with our employees. At Alliance Healthcare Services, our employees enjoy many perks. Listed below are just some of the great benefits you as an employee may be eligible for with us.

    Health and Wellness :

  • Medical Insurance Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Flexible Spending Account
  • Long-Term Disability Company Paid
  • Financial Wellbeing :

  • Competitive Compensation Packages
  • Life Insurance Company Paid
  • 403b Retirement Plan with Company Funded Matching
  • Employee Discounts provided through Life Mart
  • Loan Forgiveness options through Federal programs (Public Service Loan Forgiveness and National Health Service Corps)
  • Career Development and Growth :

  • Opportunities for growth and movement within the organization
  • Work-Life Balance :

  • Paid Time Off To include PTO for vacations, illness, and personal days
  • Flex Days Company given PTO days
  • Paid Holidays
  • EOE M / V / F / H :

    Alliance Healthcare Service is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status.

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