Merchandise Team Lead

Overview : $17.56 / hour

As a Team Lead in Merchandise, you will oversee the daily operations of the merchandise department, ensuring a seamless and enjoyable shopping experience for guests. This role involves training and mentoring merchandise associates, managing inventory, and handling guest inquiries and concerns. Additionally, you will ensure that all merchandise areas are clean, organized, and compliant with safety standards, while also coordinating with other departments to maintain efficient operations.

Responsibilities :

Communicate daily staffing concerns to Area Leadership and Management

Maintain positive, professional relationships with all team members, serving as an example

Perform weekly inventory cycle counts for fast-selling items in Merchandise shops

Assist guests with purchases and product inquiries, offering personalized recommendations

Maintain visually appealing merchandise displays and ensure inventory levels are adequately stocked

Provide quality guest service by offering information in person regarding products and services

Clean and maintain displays, shelves, counters, stock areas, and tables

Receive, retrieve, organize, and stock shelves, counters, tables, or display racks with products

Monitor areas to detect theft and assist in protecting park assets

Assist with inventory counts and maintain accurate records

Keep work and guest areas clean, neat, and organize

Perform other duties as assigned

Qualifications :

Energetic and outgoing personality

Demonstrate self-sufficiency and the ability to work independently in single-staffed locations

Proficiency in inventory management systems

Strong organizational and communication skills

Attention to detail and ability to multitask

Ability to provide verbal direction and assistance to guests

Knowledge of products to determine guests' needs and desired merchandise

Ability to provide quality guest service in person and via telephone

Ability to monitor areas to detect theft and assist in protecting park assets

Ability to keep work and guest areas clean and organized

Ability to work as a team player with other team leads, associates, supervisors, and managers

Availability to work flexible hours, including weekends and holidays