Intake Coordinator

Intake Coordinator

Location: Auburn Clinic
Reports To: SUDP Clinical Supervisor
Schedule: 8:30 AM – 5:00 PM (flexibility for one later shift per week, e.g. 11:30 AM – 8:00 PM)
Compensation: $63,000 – $90,000 annually (range depends on licensure: SUDPT or SUDP). Based on years of experience.

Position Summary

The Intake Coordinator plays a vital role in supporting timely and accurate admissions into We Care Auburn Clinic's Substance Use Disorder (SUD) program. This position conducts screenings, level-of-care assessments, and full ASAM evaluations, coordinates new member intake processes, and ensures documentation compliance in collaboration with the SUDP Clinical Supervisor and treatment team. The Intake Coordinator provides compassionate, organized, and detail-oriented support to ensure members enter care seamlessly and receive appropriate services based on their clinical needs.

Key Responsibilities

Screening & Assessment

• Conduct screenings, initial level-of-care assessments, and full ASAM assessments for members.
• Review intake forms, complete assessment documentation, and enter initial individual service plans into the EMR.
• Maintain on-site presence to complete walk-in assessments as needed.
• Utilize telehealth platforms when appropriate to conduct assessments.

Transfers & Admissions Coordination

• Monitor and manage all incoming transfer cases, including records receipt and appointment scheduling.
• Coordinate transfer and admission appointments, ensuring all required documentation is completed.
• Arrange admission verification, courtesy dosing, and records requests.
• Track new admissions through assessment completion and documentation compliance.

Case Management & Engagement

• Provide case management support for newly admitted members, including setting up releases of information and connecting to needed services.
• Send daily text reminders to members for scheduled assessments.
• Monitor attendance and follow-up on missed appointments or incomplete documentation.
• Complete peer referrals for pregnant members and collaborate with external providers as appropriate.
• Assist with outreach efforts for disengaged members prior to discharge.

Program & Team Support

• Answer program inquiries and provide information to prospective or referred members.
• Collaborate closely with the multidisciplinary team to ensure timely assessments, accurate intake data, and smooth coordination between departments.
• Ensure implementation of clinic policies and treatment procedures, recommending updates when needed.
• Maintain regular communication with the MSO and attend meetings as requested.
• Maintain confidentiality of patient information in compliance with HIPAA and 42 CFR Part 2.
• Participate in Treatment Team meetings to review assessment outcomes and support continuity of care.
• Maintain professional boundaries with patients and coworkers at all times.
• Participate in state and federal SUD trainings and continuing education as required.
• Support the mission of the clinic with other duties as assigned.

Qualifications

Required:

• Washington State SUDP or SUDPT license (full SUDP preferred).
• Strong organizational, communication, and documentation skills.
• Ability to perform in a fast-paced clinical setting with accuracy and professionalism.
• Availability for on-site work to complete assessments and coordinate admissions.

Preferred:

• Experience conducting ASAM assessments and determining levels of care.
• Familiarity with DSM-5 diagnostic criteria for substance use disorders.
• Experience using electronic health records (e.g., KIPU EMR).
• Comfort with telehealth platforms and remote assessments.

Core Competencies

• Clinical accuracy and attention to detail in assessment and documentation.
• Strong organizational and multitasking abilities.
• Compassionate, member-focused approach to care
• Collaborative team player with clear communication skills.
• Commitment to professional growth and ethical practice.

Why We Care Daily Clinics?

• You'll be part of a heart-driven organization committed to creating health equity for all.
• We empower our team to lead with compassion, purpose, and presence.
• We invest in our people because we care, about your growth, your impact, and your wellbeing.
• Total Comp at We Care: Quarterly bonus plan launching in Q4, earn 8–16% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Big impact, big rewards!