Service Manager

FLSA Status: Exempt
Department: Service
Location: Tempe, Arizona
Travel: The Greater Phoenix Area
Employment Status: Full-Time

Our Purpose
As a family owned and operated business for over 30+ years, we have learned that expertise in HVAC
and plumbing alone is not enough. Over the years, working on a broad range of commercial
projects from industrial and education to healthcare and public works, we have built our reputation
on being truly responsive. We have also learned that every mechanical contract project presents its
own unique challenges.

At Tempe Mechanical we are problem solvers experienced in applying the most current solution
and technologies to efficiently address each HVAC and plumbing situation in a comprehensive and
customized manner.

Our Mission
To empower people, families, and clients by creating a workplace where tradespeople can learn
and develop essential life skills.
To raise a community of skilled people that will build the future and improve the quality of life for
individuals and organizations.

Our Values
We believe wholeheartedly in the values of efficiency, reliability, and family.
We strive for strategic partnerships with our clients and customers and believe in maximizing the value
of all our projects.
We take a true team approach where commitment and collaboration are crucial for our success.
We value ownership and accountability in our everyday work and the results of our projects.

JOB OVERVIEW
JOB TITLE Service Manager
JOB LOCATION 303 W Elliot Rd, Tempe, AZ 85284

WEEKLY HOURS 40+
DIVISION / DEPARTMENT Service

REPORTS TO Director of Service or Operations

JOB PURPOSE
The Commercial HVAC Service Manager is responsible for managing and growing the commercial
service department, ensuring operational excellence, customer satisfaction, and profitable growth.
This role oversees day-to-day service operations, leads the field service team, and drives new account
sales through proactive business development and client relationship management.
Reporting to the Director of Service (or Director of Operations), the Service Manager ensures efficient
execution of service activities while expanding the company's customer base and contract portfolio.

DUTIES AND RESPONSIBILITIES

Operations & Management
- Oversee all aspects of commercial HVAC service operations, including maintenance, repairs,
and emergency response.
-Manage scheduling, dispatching, and technician workloads to ensure optimal efficiency and
response times for their respective customers.
- Monitor work quality, compliance, and safety standards to ensure consistent service
excellence.
- Review and approve work orders, quotes, and service reports to maintain accuracy and
profitability.

Sales and Business Development
- Actively pursue and secure new commercial service accounts through prospecting,
networking, and relationship building.
- Develop proposals, quotes, and service agreements tailored to client needs.
- Collaborate with the Director and marketing/sales teams to implement strategies that drive
new revenue growth.
- Manage existing customer relationships to ensure satisfaction, identify upsell opportunities,
and encourage renewals or contract expansions.
- Track sales performance metrics and maintain a robust pipeline of opportunities.

Leadership & Team Development
- Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve
departmental objectives.
- Conduct regular performance evaluations and coaching sessions to promote professional
growth.
- Foster a positive team culture focused on safety, accountability, and customer service.
- Facilitate regular team meetings to review safety, scheduling, and performance updates.

Customer Relations
- Serve as a primary point of contact fore key commercial clients.
- Respond to escalating service issues and ensure timely resolution.
- Conduct site visits and customer meetings to evaluate service quality and develop
relationships
- Ensure consistent communication and follow-up with clients to strengthen long-term
partnerships.

Financial & Administrative
- Assist the Director with budgeting, forecasting, and financial reporting for the service
department.
- Track and report on sales, service revenue, labor utilization, and profit margins.
- Maintain accurate and timely documentation for all service and sales activities.

Safety & Compliance
- Enforce safety policies and procedures to ensure a zero-incident culture.
- Verify technician certifications and maintain compliance with EPA, OSHA, and local
regulations.
- Conduct periodic site inspections and safety audits.

REQUIRED QUALIFICATION
- High school diploma or equivalent required; associate or technical degree in HVAC,
mechanical systems, or related field preferred.
- Minimum 5–7 years of commercial HVAC experience, including 2–3 years in a supervisory
or management role.
- Demonstrated success in HVAC service operations and new business development or
sales.
- Strong understanding of commercial HVAC systems, maintenance agreements, and service
delivery models.
- Proven ability to drive sales growth and maintain strong customer relationships.
- Excellent leadership, communication, and interpersonal skills.
- Strong business acumen with the ability to manage budgets, pricing, and profitability.
- Proficiency with service management and CRM software (e.g., Service Titan, or similar).
- EPA certification and HVAC licensing preferred.

DEPARTMENT HIERARCHY
- Tyler Oldroyd – VP of Operations

DIRECT
REPORT(S)
Director of Service or Operations

Compensation & Benefits
POSITION PAY RATE
Up to $144,000 (Includes bonuses and incentives)

BENEFITS
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Profit Sharing Retirement Plan

TRAINING and EDUCATION
- Self-Development Courses when applicable.
- Other training as assigned.