Service Manager

Job Description

Job Description

Service Manager – Ed Martin Buick GMC (Carmel, IN)

Join a Growing Dealership with a Family-Owned Legacy

Ed Martin Buick GMC is expanding! We’ve recently added a state-of-the-art service department expansion to support our growing customer base, and we are looking to add a skilled and motivated Service Manager to lead our high-performing team.

As part of the Ed Martin Automotive Group — one of Indiana’s most respected and fastest-growing automotive groups — you’ll be joining a company that values integrity, customer satisfaction, and employee development. With 13 brands across 12 locations and a reputation for excellence, we’re proud to be “The Only Name You Need to Know.”

Responsibilities

Lead and manage all service department operations, including advisors, technicians, and support staff

Maintain and improve CSI scores through exceptional customer service practices

Oversee daily scheduling, workflow management, and shop efficiency

Coach, train, and develop service team members

Ensure service processes, warranty procedures, and safety standards are followed

Monitor department financial performance, including gross profit, expenses, and efficiency metrics

Collaborate closely with Parts & Sales leadership as well as Group Fixed Ops leadership

Help maintain a positive and professional work environment that supports team success

Qualifications

Proven success in automotive service management or assistant service management (minimum 3 years preferred)

Strong leadership and communication skills

Ability to multitask in a fast-paced, high-volume environment

Proficient with dealership DMS (Reynolds experience preferred but not required)

Customer-first mindset with strong problem-solving skills

Desire to grow and build a best-in-class service operation

Why Join Ed Martin Buick GMC?

Family-owned, community-focused organization

Newly expanded, modern service facility

Excellent earning potential & comprehensive benefits

Supportive leadership team & ongoing professional development

Stable, respected, and growing automotive group

Opportunity to shape and lead a growing service department

Schedule & Pay

Full-Time, on-site in Carmel, IN

Competitive salary + performance bonuses

Benefits include health, dental, vision, 401(k), paid time off, and more

How to Apply

If you are a driven, customer-focused leader looking for your next great opportunity, we want to meet you. Apply today and join a dealership that values its people as much as its customers.

Submit your resume to : careers@edmartin.com

or apply online at edmartin.com / careers

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.