Service Reconciliation Leader

Service Reconciliation Leader

As the Service Reconciliation Leader, you will work closely with Finance and Billing teams, and manage customer relationships to resolve customer disputes or concerns. You will lead customer calls, be the main point of contact for internal / external teams, and manage special projects related to customer contracts and billing.

Roles and Responsibilities

Manage customer relationships and lead customer conversations to drive resolution on disputes and concerns.

Work with cross functional teams to understand / resolve service cash issues and drive sustainable change in the market (customer, billing quality, or collections).

Work closely with billing and collection teams to understand, resolve, negotiate settlements and concede where needed up to approval limit.

Take ownership of assigned customer issues and drive them until a sustainable solution is implemented.

Understand contract terms, billings, credits, payments associated with a customer's accounts receivable statement and ensure compliance on the part of the customer and GE HealthCare.

Coach applicable teams on root cause resolution to eliminate repeat issues.

Participate in customer meetings when needed.

Own communications to leadership on progress around billing resolution, receivable impact, and bad debt impact.

Collaborate with Regional Manager and Team Lead on past due reductions strategies.

Required Qualifications

Bachelor's Degree or relevant experience.

3+ years' experience in Billing, AP / AR, Collections, or related role.

Strong Microsoft Excel skills - VLOOKUPS, Pivot Tables, etc.

Excellent communication and presentation skills.

Desired Characteristics

Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change.

Proven process management, project management skills.

Experience with systems / applications (i.e., ERP, CRM, Business Intelligence, etc.)

Trained and / or certified in process improvement methodology such as LEAN or Six Sigma

We expect all employees to live and breathe our behaviors : to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).