T032 AWS Connect SpecialistvTech Solution • Washington, Arkansas, USA
T032 AWS Connect Specialist
vTech Solution • Washington, Arkansas, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Bachelors degree in Computer Science Information Technology Engineering or a related field or equivalent experience. 3 years of hands-on experience with Amazon Connect and other AWS cloud services. Experience with scripting and integrating various AWS services such as Lambda DynamoDB and S3. Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP) and Customer Experience (CX) strategies. In-depth hands-on experience with Amazon Connect including contact flow creation call routing and user management. Demonstrated experience configuring and utilizing Amazon Connects native reporting and dashboard capabilities for KPI management. Experience with other AWS services that integrate with Amazon Connect such as Lambda Lex and S3. Understanding of workforce optimization (Forecast Capacity planning and Scheduling FCS) best practices. AWS certifications such as AWS Certified Solutions Architect or Developer. Hybrid position requiring on-site presence 3x / week in the near future. Must be submitted to the DMV region. Not specified.
Job Summary :
The AWS Connect Specialist will be responsible for the design implementation and maintenance of the AWS Connect cloud-based contact center. This role involves working closely with stakeholders to ensure optimal performance and alignment with business objectives including designing contact flows configuring Amazon Connect instances and developing chatbots. The specialist will also focus on metrics and reporting outbound campaigns system integration security compliance and troubleshooting.
Location : Washington District of Columbia United States
Responsibilities :
- Design document and implement contact flows using AWS Connect for optimal call routing.
- Develop and deploy chatbots and conversational AI for automated customer interactions.
- Configure and maintain Amazon Connect instances user profiles routing profiles and security profiles.
- Ensure all metrics required for KPI management are collected and available within AWS Connect.
- Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight.
- Set up and manage outbound voice campaigns and customer surveys using Amazon Connect.
- Design and implement integrations between AWS Connect and other systems using AWS Lambda and other AWS services.
- Collaborate with security staff to ensure AWS Connect complies with security controls.
- Identify and resolve technical issues related to the AWS Connect environment.
Required Skills & Certifications :
Preferred Skills & Certifications :
Special Considerations :
Scheduling :
Key Skills
Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS
Employment Type : Full Time
Experience : years
Vacancy : 1
[job_alerts.create_a_job]
Aws Connect Specialist • Washington, Arkansas, USA
[internal_linking.related_jobs]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.
Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...[show_more]
Identity & Access Management (IAM) Engineer I.We know that you cant have great technology services without amazing people.
Because we know our future relies on our deep understanding and relentl...[show_more]![AWS Connect Specialist[Hybrid]](https://cdn-logos.talent.com/v1/logo/image?feedcode=drjobs-new&company_name=SmartIPlace)
Title : AWS Connect Specialist (Hybrid Local to DMV Only).SW Suite 350 Washington DC 20024.Only Local Candidates (DMV Area).
The Office of the Chief Financial Officer (OCFO) is seeking an.The role i...[show_more]
The successful candidate will design implement and maintain the AWS Connect cloud-based contact center ensuring optimal performance and alignment with business objectives.Design document and implem...[show_more]
Join an award winning, physician-led health system that prides itself on an inclusive, collegial, and innovative culture.
As an OB / GYN Laborist at OhioHealth , you will receive the support needed to...[show_more]
Become a part of our caring community and help us put health first.Make a meaningful impact every day as a CenterWell Home Health nurse.
You'll provide personalized, one-on-one care that helps patie...[show_more]
Become a part of our caring community and help us put health first.Make a meaningful impact every day as a CenterWell Home Health nurse.
You’ll provide personalized, one-on-one care that helps patie...[show_more]
Immediate interviews Webcam Interviews ONLY.Only submit local candidates to DMV region •.Hybrid position - candidate will be required to be on-site 3x / week in the near future •.The successful can...[show_more]
Drive With Purpose : Join Medzoomer as a Pharmacy Delivery Courier.Are you a reliable professional looking for more than just another gig? Medzoomer is hiring dependable delivery drivers to help ens...[show_more]
Position Title & Code : AWS Connect Specialist.Location : Washington DC 20024 (Hybrid 3 days oniste).Project End Date : 09 / 30 / 2026 (With Possible extension to next fiscal year).Design document and i...[show_more] We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more] The successful candidate will design implement and maintain the AWS Connect cloud-based contact center ensuring optimal performance and alignment with business objectives.Design document and implem...[show_more] 
Physical Therapist Career Opportunity.Join a Team That Puts Your Passion for Care First.Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass ...[show_more]
This role is responsible for designing implementing and optimizing an AWS Connect cloud-based contact center that supports high-quality customer interactions and operational efficiency.The position...[show_more]
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...[show_more]
Delivery Driver - Work With DoorDash
DoorDash • Murfreesboro, AR, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Remote Customer Service Representative – Product Testing
GLOCPA • Hope, Arkansas
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Work from Home
Earn Haus • Blevins, AR, United States
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Work From Home
Remote Jobs • Hope, AR
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sr. Identity & Access Management (IAM) Engineer I
MetroStar • Washington, Arkansas, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
AWS Connect Specialist[Hybrid]
SmartIPlace • Washington, Arkansas, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Amazon Connect Architect
AHU Technologies • Washington, Arkansas, USA
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Contingent OB / GYN Laborist- OhioHealth Pickerington Methodist Hospital
OhioHealth • Columbus, AR, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Licensed Practical Nurse, Home Health
CenterWell Primary Care • Hope, AR, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Licensed Practical Nurse, Home Health
CenterWell • Hope, AR, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
T032 AWS Connect Specialist
Advanced American Technologies, Inc • Washington, Arkansas, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Prescription Delivery Driver – Earn up to $25+ / hr
Medzoomer • Garland, AR, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
AWS Connect Specialist
Rishabh RPO • Washington, Arkansas, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Online Survey Taker. Earn up to $25 per survey. - Remote
Earn Haus • Blevins, AR, United States
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
AWS Connect Specialist
AHU Technologies • Washington, Arkansas, USA
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Physical Therapist (PT) - $40.53 - $56 / hour
Encompass Health Rehabilitation Hospital of Texarkana • Garland City, AR, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
AWS Connect Specialist
LingaTech • Washington, Arkansas, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!
HomeJobFinder • Lewisville, AR
[filters.remote]
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]