Intensive Outpatient Program Navigator

Description

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The Outpatient Navigator, under the supervision of the Director Outpatient Services and in coordination with the Clinical Director, facilitates in-patient transitions into Oceans Outpatient program upon patient discharge and thereafter in accordance with Joint Commission, Federal and State Regulations, the Oceans' Mission and Performance Improvement standards.

Essential Functions :

• Conducts and assists in educating inpatient groups about IOP services and benefits of the program.
• Facilitate the admit process for patients stepping down into the IOP program including all required documentation such as screenings, signed consents, etc.
• Responsible for getting all new admit documentation to Outpatient Coordinator or other designated role in time required, prior to admit.
• Meets and escorts patients at time of discharge from hospital to their IOP group.
• Contacts family members of patients to coordinate family participation in therapy sessions.
• Coordinates with case management in discharge planning in accordance with age / disability / cultural needs and involves members of the patient's support system in decision making as appropriate.
• Responds to patient and family inquiries regarding outpatient program.
• Conducts follow ups with patients and families after the completion of patient’s first 2 weeks in outpatient program.
• Communicates all patient and family concerns to IOP director in a timely manner.
• Performs other duties and projects as assigned.

Requirements

Educational / Experience Requirements :

Qualifications / Skills :

Work Environment :

Subject to many interruptions. This position can be high paced and stressful including pressure due to multiple calls and inquires; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and / or unpredictable patient behavior. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.