Security Officer (Nights)

Security Officer (Nights)

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Restoring hope and freedom through rehabilitation.

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Essential Job Responsibilities:

• Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly, and professional demeanor with all guests, client, staff members and coworkers to create favorable impressions.
• Ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of the Department by protecting patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations.
• Patrols hospital buildings and grounds to detect or deter criminal activity and unsafe conditions. Responds to emergency situations, calls for service and other requests for assistance. Provides supports for safe and efficient parking and transportation services.
• Protect patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations
• Standby as requested in certain situations to prevent disturbed or menacing patients, visitors or anyone else from being a danger to themselves or others.
• Monitors and maintains closed circuit TV/video surveillance and two-way radio systems and other life safety systems.
• Coordinate safety and security procedures during emergencies by responding to burglary, fire and other alarms and take appropriate action. Create safety awareness among guests and staff and conduct preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct.
• Patrols premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Relays incoming, outgoing, and inter-departmental calls, takes and relays messages, and responds to telephone queries with a smile and in a warm efficient way to facilitate public and hospital business.
• Responds quickly and accurately to emergency and non-emergency alarms including fires, codes, and tornados (or other disasters); receives initial reports, alerts outside agencies for their response, pages instructions to all hospital staff, and stands-by to provide further communications so that appropriate emergency responses may begin. Clear and reset alarm systems when applicable.
• Makes appropriate overhead pages on a timely basis and with clear enunciation to communicate messages to people outside of telephone access.
• Transports patients, visitors, or other guests to different areas of the MFB campus by wheelchair or escorting them as needed.
• Protects all hospital guest and staff's confidentiality according to HIPPA requirements.
• Maintains a clean, neat work environment including a professional appearance, the security vehicle and all surrounding areas within the security office as described by Mary Free Bed's Dress Code Policy.
• Adheres to hospital policies
• Maintains a detailed knowledge of the facility, including services, departments, clinics, peripheral services, conference rooms and other pertinent information
• Completes incident reports that are detailed and strictly factual
• Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate.

Communications Responsibilities:

• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates
• Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations.

Customer Service Responsibilities:

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement:

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications:

• High school diploma or GED
• Must, within six months of hire, become a Certified Healthcare Security Officer (CHSO) through the IAHSS
• Must, within 90-day training period, become certified in Basic Life Support (BLS) through American Heath Association and First Aid.
• Have a current/valid State of Michigan Concealed Pistol License or eligible to obtain one within 90 days of employment, which will allow for the officer to carry a conducted electrical weapon (i.e. Taser) as well as operate a motor vehicle while armed.
• Customer service experience (Health Care industry preferred).
• Ability to work flexible schedules and extended hours as needed.
• Must have a valid State of Michigan driver's license.
• Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).
• Must demonstrate critical thinking and problem-solving skills
• Must have ability to manage multiple priorities and multi-task.
• Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
• Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence.
• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.

Preferred Job Qualifications:

• Bilingual
• Competent with computers and with Microsoft Office Suite software (i.e., Outlook, Word, Excel, Access, etc.)

Physical Requirements for Essential Job Qualification:

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Majority

Use keyboard: Majority

Operate or use department specific equipment: Majority

Ascend/Descend equipment or ladder: Majority

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: None

Transport, position, and/or exert force:

Up to 10 pounds:

Up to 25 pounds: