Outreach West Advocate

Job Description

Job Description

Description : Job Overview

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Outreach participants. Provides information, referrals, and counseling to participants. Provide crisis intervention and referral services to phone callers.

Responsibilities and Duties

• Works with individual participants to assess the lethality of the situation and develop a safety plan. Assesses the participant’s individual strengths and needs, identifies strengths and challenges present, offers options and assists the participants in selecting from the options available. Coordinates services with appropriate community resources and refers participants and children to necessary support services.
• Has a comprehensive understanding of the dynamics of domestic violence, service programs, confidentiality and privilege.
• Completes intake documents and procedures.
• Meets with participants that have scheduled appointments and / or walk-ins as needed.
• Attends agency meetings and all other meetings as assigned.
• Service management and documentation meets FCADV program standards.
• Provides on-going safety planning with participants.
• Reviews service plan with participant on a regular basis, which discussing short term and long term goals.
• Assists participants with arranging for transportation to appointments.
• Refers participants to community resources and other organizations based on the participant’s needs.
• Maintains participant files and ensures data is entered into WS as soon as possible after all participant contact.
• Maintains contact with participants to review progress towards achievement of individual established goals.
• Maintains written records required for statistical reporting. Compiles statistical information of services rendered and submits monthly.
• Completes and reports on all assessment tools and outcomes required by grant contracts.
• Consults with supervisor on a regular basis, regarding all agency, participant, and service management issues.
• Facilitates group(s), as assigned.
• Answers Outreach phone voicemail and returns calls providing safety planning, information, referral, and links / schedules for services, as needed.
• Flexibility with schedule.

Occasional duties or projects which may be performed at irregular intervals

Accountability : Areas in which the position is accountable / responsible

Supervision Responsibility :

Business-Related Contacts :

Prohibited Functions :

Requirements :

Education / Training / Experience

Specialized or technical educational requirements :

Certification or Licensing Requirements

Physical Demands

Work Environment :

Additional Remarks :

This position requires the following :

Behavior Expectations :

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors . Our Guiding Principles are at the beginning of our culture code guidebook,

We are…

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.