Client Relations Support Associate

Vega Innovations, a professional marketing firm, is seeking a friendly Client Relations Support Associate in San Bernardino to support Frontier's connectivity campaigns. As a specialist in outreach and campaign execution, we offer structured training in CRM systems and onboarding workflows, positioning the Client Relations Support Associate to build strong relationships and deliver exceptional service for Frontier’s solutions.

As a Client Relations Support Associate, you will be responsible for executing targeted outreach and managing all client inquiries for Frontier. This Client Relations Support Associate role is designed to build foundational expertise in client relationship management, coordinating service activations, and positioning you for growth in account coordination within the telecom sector.

Key Responsibilities of the Client Relations Support Associate

Launch structured outreach campaigns to promote Frontier’s fiber, wireless, and bundled services across zones using approved digital workflows.

Guide service selection by assessing connectivity needs, usage goals, and budget priorities—ensuring clients receive solutions that match their environment.

Maintain CRM accuracy by logging client interactions, service milestones, and pipeline movement to support campaign visibility and performance tracking.

Coordinate onboarding documents and provisioning steps to ensure smooth activation and alignment with Frontier’s delivery benchmarks.

Resolve service delays and client concerns through structured escalation protocols and cross-functional collaboration to maintain activation momentum.

Share territory insights and client feedback to refine outreach strategy, improve conversion rates, and support long-term retention across all assigned zones.