Talent.com
Assistant Front Desk Manager
Assistant Front Desk ManagerMarriott International • Detroit, MI, United States
Assistant Front Desk Manager

Assistant Front Desk Manager

Marriott International • Detroit, MI, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    • CORE WORK ACTIVITIES

    Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Handles employee questions and concerns.
  • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  • Supports daily Front Desk shift operations.

    • Supporting Progress Toward Guest Services and Front Desk Goals

  • Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strives to improve service performance.
  • Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supports same day selling procedures to maximize room revenue and property occupancy.
  • Understands the impact of Front Desk operations on the overall property financial goals and objectives.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Interacts with guests to obtain feedback on product quality and service levels.

    • Supporting Projects and Policies

  • Supports implementation of customer recognition / service programs, communicating and ensuring the process.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Ensures employees have the proper supplies and uniforms.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

    • Supporting Handling of Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides feedback to individuals based on observation of service behaviors.
  • Participates in an ongoing employee recognition program.
  • Supports training when appropriate.
  • Participates in the employee performance appraisal process.

    • Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Understands the functions of the Bell Staff, Switchboard and Concierge / Guest Services operations.
  • Complies with loss prevention policies and procedures.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    [job_alerts.create_a_job]

    Assistant Front Desk • Detroit, MI, United States

    [internal_linking.similar_jobs]
    Front Desk Manager

    Front Desk Manager

    Comfort Inn of Utica • Utica, Michigan, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are looking to hire a dynamic individual that is an outgoing people person! This person will lead the front office team as the Front Desk Manager. Front Desk Manager is responsible for the ...[show_more]
    [last_updated.last_updated_30]
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDash • Grosse Ile, MI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Junior Network Operations Assistant

    Junior Network Operations Assistant

    Scale AI • Detroit, Michigan, United States
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    Belle Tire • Royal Oak, MI, United States
    [job_card.full_time]
    As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving resu...[show_more]
    [last_updated.last_updated_30]
    Medical Assistant / Front Desk

    Medical Assistant / Front Desk

    First Choice Urgent Care • Washington, MI, US
    [job_card.full_time]
    Choice Urgent Care / OccMed Connect- Washington is looking to hire a PRN Medical Assistant / Front Desk.Duties include but are not limited to greeting and registering patients, answering phones, verify...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant General Manager

    Assistant General Manager

    ROOST Detroit • Detroit, MI, US
    [job_card.full_time]
    We are currently looking for a talented Assistant General Manager for The Book Tower Detroit.The ideal AGM will match our culture, be an “out of the box” thinker, exhibit great leadersh...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Front Desk Manager

    Assistant Front Desk Manager

    Marriott • Detroit, MI, United States
    [job_card.full_time]
    Additional Information • • • •Job Number • • 25185805 • •Job Category • • Rooms & Guest Services Operations • •Location • • Courtyard by Marriott Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager

    Assistant Manager

    Soar Restaurants • Clinton Township, Michigan, United States, 48036
    [job_card.full_time]
    General Manager / Operating Partner.This position assists with the leading and managing of the drive-in's operations and employees during an assigned shift. Train, manage, direct, coach, lead, and ass...[show_more]
    [last_updated.last_updated_30]
    Deal Desk Analyst, Pricing

    Deal Desk Analyst, Pricing

    OneStream Software • Rochester, MI, United States
    [job_card.full_time]
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. OneStream Software is looking for a Deal Desk Analyst, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Manager

    Front Desk Manager

    Central City Health • Detroit, Michigan, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatri...[show_more]
    [last_updated.last_updated_30]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Grosse Ile, Michigan, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Front Desk Manager

    Assistant Front Desk Manager

    Marriott Hotels & Resorts • Detroit, MI, United States
    [job_card.full_time]
    Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell / Door Staff, Switchboard and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Restaurant Delivery - Be Your Own Boss

    Restaurant Delivery - Be Your Own Boss

    DoorDash • Grosse Ile, MI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead our team as our operations manager...new concept, Asian Fusion!

    Lead our team as our operations manager...new concept, Asian Fusion!

    Gecko Hospitality • Detroit, MI, US
    [job_card.full_time]
    Sunda New Asian is an award-winning restaurant concept featuring modern Southeast Asian cuisine, culture, and experiences. By seamlessly melding elevated cooking techniques and flavors found through...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Assistant Manager

    Retail Assistant Manager

    FedEx • Roseville, MI, US
    [job_card.full_time]
    Leads a store business unit, focusing on creating a consistent and positive customer experience.Assists in the supervision and oversight of all team members and business operations, monitoring and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Global Operations Assistant

    Global Operations Assistant

    Scale AI • Detroit, Michigan, United States
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Manager, Somerset Collection

    Assistant Manager, Somerset Collection

    Veronica Beard • Troy, MI, US
    [job_card.full_time]
    The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Office Manager

    Assistant Office Manager

    Crest Ford Center Line • Center Line, MI, US
    [job_card.full_time]
    The Assistant Office Manager plays a key role in supporting daily office operations to ensure efficiency and effectiveness. This position involves assisting in administrative tasks, coordinati...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]