Community Loyalty Associate

Community Loyalty Associate

Chobani's Community Loyalty Team Associate will represent the Chobani brand, culture, and products to its customers, through a variety of channels. This individual is part of a team that builds brand loyalty by providing messaging that addresses the needs of our audiences and acts as frontline defense for Chobani.

Responsibilities include :

• Providing excellent written and verbal support to consumers by answering inbound calls and emails received through our toll-free number, email and Chobani.com
• Offering best in class service to ensure that every consumer leaves the interaction feeling seen, heard, supported, and cared for
• Providing support to our consumers via social media channels, including Twitter, Facebook, Instagram, and TikTok
• Proactively learning about product specs, descriptions, nutritionals, ingredients, and social issues to address incoming questions
• Answering questions or addressing concerns about Chobani ads, brand messaging, and developing news
• Accurately recording information gathered in transactions with consumers into CRM (Consumer Relations Management) system
• Meeting quality and productivity requirements as it relates to engaging the needs of the consumer
• Aligning efforts in messaging with the greater External Communications team
• Raising business-critical complaints as necessary
• Completing other tasks as necessary

Requirements include :