Room Attendant / Housekeeping

Room Attendant

The Room Attendant cleans and supplies all daily assigned guest rooms. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions :

• Cleans and supplies guest rooms in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review cleaning assignments, retrieve and stock caddie / cart to ensure all supplies, linen and amenities are available to properly clean public area, guest rooms and provide guest requests.
• Review lists for any special requests. Turn in keys, properly store and secure caddie / cart and unused supplies at end of shift.
• Stock and clean closets and guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc. Perform quality check on the television, telephone, heating / air conditioning, lights, and other room features.
• Appropriate and proper use of cleaning equipment and supplies.
• Respond to and resolve housekeeping requests and complaints by guests.
• Prompt reports to housekeeping management or management on duty of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
• Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.
• Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Check with manager / supervisor before leaving work area for any reason.
• Any other tasks / duties as requested by management.

Hours Required : The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Skills & Abilities : To be successful in this role, you need basic English communication skills, the ability to speak, listen, write and identify distress signs. Ability to meet standards of appearance. Ability to display a positive attitude and provide friendly guest service. Ability to complete assigned areas and / or rooms timely during a work day. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to operate a vacuum cleaner. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process.