DPS - CRD - CCH Quality Assurance Analyst

Job Description

Availability for after-hour, weekends, holidays, overnight and during inclement weather. This position may have the ability to telecommute based on the needs of the division / agency.

PLEASE NOTE : All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS : Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In

GENERAL DESCRIPTION : Performs routine (journey-level) quality assurance work. Work involves administering internal quality assurance and compliance for multiple databases within state and federal regulations. Verify accuracy, completeness, and validity of legal documents submitted by law enforcement and judicial entities. May train others. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES :

1. Reviews and analyzes applicant submissions, notes deficiencies, determines compliance with service delivery standards, as well as program requirements, policies and procedures.

2. Conducts quality control reviews of submissions, records on file, and documentation for accuracy and completeness in compliance with state and federal guidelines and regulations.

3. Serve as the point of contact / liaison for external entities. Communicates findings related to submissions and record reviews to appropriate local, state and federal agencies and the general public.

4. Interprets and disseminates information regarding rules, policies, regulations and procedures at a state and federal level. Ensure that the programs and systems are compliant as changes occur.

5. Assist in developing and implementing quality assurance policies, procedures and standards.

6. Monitor and analyze systems and examine various reports to identify, document, and report unusual trends or significant changes in crime or patterns of errors in reporting of crime data.

7. Produce reports, provide analysis and respond to Public Information Requests as needed.

8. Work with vendors and internal resources to ensure processes and systems are functional and effective.

9. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

10. Perform other duties as assigned.

Qualifications :

GENERAL QUALIFICATIONS and REQUIREMENTS :

Education - Graduation from a standard senior high school or equivalent is required. Graduation from an accredited four-year college or university with major coursework in criminal justice or a related field is preferred.

Experience - Minimum of three (3) years experience in criminal history records, auditing, compliance or quality assurance work.

Substitution Note : Education of the type described may be substituted for the experience requirement, with two (2) years of education equivalent to one (1) year of work experience.

Licensure and / or Certification - As needed, must possess or obtain CJIS secure systems certification obtained through a TXDPS training course within 6 months of employment. Driving is required, must possess a valid driver license from state of residence.

Critical Organizational Infrastructure requirements - This job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure; must be able to maintain the security and integrity of the infrastructure related to this role. Additionally, and more specifically, must not be employed by nor have any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4.

Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies and procedures, and as specifically related to the maintenance, processing, retention, confidentiality and dissemination of databases related to position.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working / professional relationships with internal / external customers.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation / Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations and / or reports for a variety of audiences and / or individuals. Must demonstrate DPS' core values : Integrity, Excellence, Accountability, and Teamwork.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and / or present research and conclusions in a clear and concise manner.

Analytical Reasoning / Attention to Detail - Must demonstrate an ability to examine data / information, discern variations / similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers / hardware / software / operating systems) - Must possess appropriate levels of proficiency with CJIS systems, criminal justice databases, fingerprint classifications and related searches. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, and able to learn and maintain proficiency with other / new software and systems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws / statutes / policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results / risks, and must be able to comply with safety standards and best practices.

Travel and / or Schedule - Availability for after-hour, weekends, holidays, overnight and during inclement weather. This position may have the ability to telecommute based on the needs of the division / agency.

PHYSICAL and / or ENVIRONMENTAL DEMANDS :

The physical and environmental demands described here are representative of those encountered and / or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment : Office
• Ambulatory skills, e.g. stand, walk, sit :
• Hand-eye coordination and arm / hand / finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of 25 pounds anticipated for this position;
• Driving requirements : Occasional (5%)

State of Texas Benefits and Retirement Information :

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.