After-Hours Care Coordinator

Job Description

Job Description

CSI, a Help at Home Company , proudly serves communities across Florida as part of the nation’s leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you.

Job Summary :

As an After-Hours Care Coordinator, you’ll play a vital role in maintaining seamless care and service delivery outside of standard business hours. You’ll serve as the primary point of contact for clients, caregivers, referral sources, and internal teams during the evening and weekend hours. In this dynamic role, you’ll be responsible for re-staffing caregiver callouts, managing schedule changes, staffing new cases, and handling any urgent issues or escalations that arise. You’ll help ensure that every client’s care experience remains consistent, responsive, and well-coordinated—no matter the hour.

• Schedule :  Friday- Tuesday from 1 : 30–10 : 00 PM EST

Essential Duties / Responsibilities :

Required  Skills and Abilities :

Education and Experience :

Benefits :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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