Costco Program Coordinator

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group, with 12 successful locations launched nationwide in under 4 years. Our commitment to quality and customer satisfaction drives us to improve constantly.

We are currently seeking a Costco Program Coordinator to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco’s retail program on a nationwide level.

Key Responsibilities :

• Support Costco Program Manager in quoting and selling leads in Costco CRM.
• Support Costco Program Manager to process payments in OMS platform.
• Promptly monitor and resolve any Costco member escalations.
• Validate loan terms and payment for Costco customers.
• Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
• “Own” and understand Costco’s CRM Centah and communication portals
• Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts.
• Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences.
• Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met.
• Work with production, sales and business admin managers to analyze escalation data and drive process improvements.
• Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner.
• Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments.
• Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
• Communicate regularly and share program development updates with internal stakeholders.
• Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval
• Ensure Costco payments are properly processed.

Job Details :

Requirements

Benefits