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Office Operations Manager
Office Operations ManagerThe Manufacturers'​ Association • Manheim, PA, US
Office Operations Manager

Office Operations Manager

The Manufacturers'​ Association • Manheim, PA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Ready to Join a Team Where Every Day Brings Something New?

Do you thrive in a high-energy, fast-paced environment where leading / managing employees and problem-solving are part of the fun? If you're looking for a dynamic role where your skills make a real impact, PCI Auctions wants to hear from you!

We’re on the hunt for a reliable, detail-oriented Office Operations Manager to become an essential part of our growing team. In this role, you’ll be leading the front office staff of four, playing an integral role in ensuring our customers are taken care of.

The ideal candidate is an impactful manager, thrives in organized chaos, is a strategic leader and loves turning challenges into opportunities. If you're passionate about leading a staff, teaching top notch customer service and being part of a company on the move—this could be your perfect fit!

Candidates must possess prior supervisory / managerial experience in an office environment over people.

Responsibilities & Duties

  • Utilize EOS strategies to Lead, Manage and Hold Accountable (LMA) direct reports for exceptional customer service
  • Provide mentorship to staff to facilitate employee growth and development
  • Create a healthy and motivating work environment and atmosphere
  • Maintain a positive attitude in front of direct reports and other staff
  • Recognize employees with verbal “ataboys” as necessary
  • Complete quarterly conversations with direct reports
  • Handle all disciplinary and performance discussions with direct reports and implements performance plans as necessary
  • Continuously delegate appropriate tasks to team members
  • Develop new training and operational techniques to streamline Front Office & General Office processes and procedures
  • Responsible for ensuring auction invoices are collected on
  • Handle chargeback responses and follow through
  • Handle high level customer issues
  • Oversee the prompt reporting and closing of damage claims
  • Responsible for ensuring adequate coverage is provided for all Front Office responsibilities

To succeed in this position, you must possess the following values :

  • Hardworking – we work hard but still have fun and you’re not afraid to roll up your sleeves to get the job done
  • Adaptable – our work environment is never dull, you’re comfortable with each day bringing new tasks and challenges
  • Understand the Why – you are curious and ask questions so you can learn more and always understand the “why” behind why we do things the way we do
  • Thick-Skinned - you embrace challenges and attack them head on

    • Perks

  • Paid time off
  • 401(k) with company matching
  • Weekly paychecks
  • Workforce advocate with resource exploration & personal goal setting
  • Holiday pay
  • Employee referral program
  • Professional & personal development opportunities
  • Employee appreciation events
  • Advancement opportunities
  • Employee recognition programs
  • Casual environment
  • we do not offer health benefits

    • Qualifications & Skills

  • Leading / managing employees
  • Can compartmentalize stressful situations
  • Ability to utilize Microsoft suite and Google Docs, Calander and Meets
  • Quick and adaptable learner
  • Organized
  • Excellent communicator
  • Strategic thinker
  • ‘Outside the Box’ thinker – problem solver

    • Work Schedule

    Monday through Friday 8 : 00am – 5 : 00pm

    Salary

    $45,000 - $50,000 annually

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