Job Description
Job Description
Salary : DOE
Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions.
The Office Manager / Human Resources Manager at Forward Slash Technology is responsible for overseeing daily office operations of currently 20-30 employees and managing all human resource functions. This role ensures the organization runs efficiently; employees are supported and compliant, and internal processes align with company goals. The ideal candidate is highly organized, detail-oriented, people-focused, and comfortable working in a fast-paced technical services environment.
Reports to : Executive Leadership
KEY RESPONSIBILITIES
Human Resources (Primary Focus)
- Own and manage employee onboarding and offboarding processes
- Ensure timely completion of documentation, access coordination, and policy acknowledgements
- Maintain employee records and personnel files
- Administer employee benefits programs (health, dental, vision, retirement, etc.)
- Serve as the primary administrative point of contact for employee relations, questions, and concerns, escalating issues to leadership as appropriate
- Ensure compliance with federal, state, and local employment laws and regulations
- Develop, update, and enforce employee handbook policies and procedures
- Periodically audit HR, PTO, and policy processes to ensure compliance and consistency
- Recommend updates as regulations or company needs evolve
- Coordinate performance review processes and assist leadership with corrective actions
- Manage timekeeping, PTO tracking, and leave administration
- Support training, professional development, and certification tracking
- Oversee employee relations; implement employee improvement plans, disciplinary and / or termination processes
- Handle sensitive employee, compensation, and company information with strict confidentiality
Office Management & Operations
Oversee daily office operations to ensure efficiency and professionalismManage office supplies, equipment, vendors, and facility needsCoordinate schedules, meetings, and internal communicationsSupport leadership with administrative tasks and reportingAssist with payroll preparation and coordination with external payroll providersMaintain internal documentation, templates, and standard operating procedures related to HR and office operationsEnsure clarity and consistency in internal communicationsCulture & Employee Engagement
Foster a positive, professional, and collaborative workplace culturePlan and coordinate employee engagement initiatives and team eventsAct as a trusted liaison between employees and leadershipSupport initiatives that improve employee retention and satisfactionQualifications & Skills
3+ years of experience in office management and / or human resourcesPrior experience in a Managed Service Provider (MSP), IT services, or technical environment preferredStrong knowledge of HR best practices and employment law complianceExcellent organizational, communication, and interpersonal skillsHigh level of discretion and confidentialityProficiency with Microsoft Office and HR / Payroll platform softwareAbility to manage multiple priorities in a fast-paced environmentStrong problem-solving skills and attention to detailExperience in a small or midsized organizationComfort working in a growing or evolving roleAbility to balance peoples needs with business requirementsPreferred Qualifications
HR certification (PHR, SHRM-CP, or similar)Experience supporting a growing or scaling organizationFamiliarity with MSP operations, billing cycles, or service teamsServe as system owner for HR platforms (e.g., HRIS, payroll, timekeeping systems)Ensure data accuracy across HR, payroll, and compliance systems or external management providerManage employee lifecycle workflows within HR systems (hire, change, terminate)Mandatory Requirements
To maintain employment with Forward Slash Technology, all employees must meet the following requirements.
Pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background checkSuccessfully complete Criminal Justice Information Systems (CJIS) training and certificationBe a U.S. citizen residing in the St Louis Metropolitan areaHold a valid U.S. driver's license with a clean driving recordPass random drug testsas requiredThis is a full-time, onsite position based in our St Louis, MO office.
Success in this role means employees feel supported, processes are consistent, and leadership has confidence in HR and office operations.