Operations Manager

Job Description

General Summary :

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.

Principle Duties and Responsibilities :

Management of team and processes associated with vehicle production and servicing

Utilizes reports, analyzes information and monitors trends to identify opportunities in the business

Displays financial responsibility through P&L management

Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

Interviews, hires, trains, and promotes associates to support Service Operations and company growth

Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team

Champions and implements both company and store initiatives for consistent execution and procedures

Resolves customer and associate issues

Facilitates and participates in meetings and conference calls

Associate Development

Qualifications :

Work requires ability to :

Read, interpret and transcribe data in order to maintain accurate records

Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes

Multi-task in a high energy, fast-paced work environment

Speak, listen, and write effectively in dealing with customers and associates across departments

Make independent judgments regarding critical business decisions

• Identify business opportunities and suggest improvements

Education and / or Experience :

3+ Years of experience as a Manager, retail management preferred

Bachelor's Degree a plus

Intermediate computer skills

Competencies :

This position is assigned to the CarMax Senior Manager Competencies (see CarMax Way for list of competencies)

Working Conditions :

May require walking or standing for an extended period of time

Combination of both indoor and outdoor environment, including working at times in noisy and / or inclement weather conditions

Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days

Occasional travel for meetings, training, and special assignments

Flexibility to work at multiple locations or relocate

Wears CarMax clothing (acquired through the company) at all times while working in the store

Disclaimer and Approvals :

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.