Front Desk Associate

We seek a friendly, enthusiastic, and detail-oriented Front Desk Associate as the first point of contact for our members and guests.

About Padel39

Padel39 is a premium padel club experience with fun social connections. Padel39 is more than just a workplace; it's a community. We believe in creating an inclusive, supportive environment where everyone can thrive. Our team is small but mighty, and we value collaboration, creativity, and a commitment to excellence. We opened our first location in North Austin in October 2024. We have ambitious plans for Texas: expanding North Austin to 9 courts in early 2026 and opening a 12-court facility in East Austin in March. We have acquired Dallas Padel Club, which is now operating under the interim name Dallas Padel Club by Padel39. The facility will be transformed into Padel39 (North Dallas) early in 2026, bringing Padel39's signature premium experience to the Dallas community.

Description

We seek a friendly, enthusiastic, and detail-oriented Front Desk Associate as the first point of contact for our members and guests.

As a Front Desk Associate, you will ensure a welcoming atmosphere while providing exceptional customer service and administrative support. You will help manage bookings, answer inquiries, and assist with the overall operations of our padel club.

Key Responsibilities:

• Greet and Welcome Guests: Greet all visitors warmly and professionally, creating a friendly and inviting atmosphere.
• Customer Service: Assist members and guests with inquiries about club services, membership options, and court bookings, both in person and over the phone.
• Reservations and Bookings: Manage court bookings using the club's scheduling software. Ensure that all bookings are accurate and up-to-date.
• Membership Sales and Support: Help potential members sign up, explaining membership benefits and pricing. Handle membership renewals and cancellations.
• Payments: Process payments for court rentals, memberships, and retail purchases.
• Facility Management: Maintain the cleanliness and orderliness of your working area. Report any maintenance issues to the management team. Be a team player and help with small cleaning tasks if required.
• Communication: Coordinate with coaches, management, and other staff to ensure a smooth flow of information regarding schedules, events, and member needs.
• Retail Support: Help sell padel equipment, apparel, and accessories, offering product knowledge and recommendations when necessary.
• Event Assistance: Support coordinating and promoting club events, tournaments, and special programs.
• Administrative Tasks: Handle essential administrative duties such as answering emails, updating membership records, and filing.

Qualifications:

• Communication Skills: Strong verbal and written communication skills.
• Organizational Skills: Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
• Technology Proficiency: Comfortable using booking and scheduling software, email, and basic computer programs.
• Team Player: Positive attitude and a willingness to collaborate with staff and management.
• Passion for Sports: Interest in padel or sports is a plus but not required.

Benefits:

• Complimentary or discounted padel court time.
• Opportunity for advancement within the club.
• Access to padel courts and club facilities during non-peak hours.
• Access to exclusive club events and tournaments.
• Up to 30 hours a week.
• 4-hour to 8-hour shifts (based on preferences).

Salary

$14 - $18 per hour