Business Office Associate - Lead

Peer Leader And Mentor

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

Essential Duties And Responsibilities :

• Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
• Participates in the "Manager on Duty" role responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
• Participate and / or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
• Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
• Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
• Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
• Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
• Assesses risk in Asset Protection reviews and approves store cash handling procedures.
• Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications :

Work requires ability to :

Working Conditions :

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.