Sales Manager

Description:

POSITION SUMMARY

The Sales Manager will effectively market and develop business opportunities for a private, non-profit corporation. The Manager will provide a strategic vision in support of DECI’s mission. They identify and develop new business opportunities to drive sales growth.

Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to help qualified individuals with disabilities perform the essential duties. For more information, contact Human Resources.

ESSENTIAL DUTIES, RESPONSIBILITIES AND EXPECTATIONS

· Research new business opportunities, identify likely sales points, develop strategic plans and sales strategies, and undertake presentations to and negotiations with promising prospective customers. Identify new markets and attract new customers to expand DECI’s product reach and profit revenues.

· Responsible for planning and executing the long-range goals of the sales department.

· Build and promote strong, solid relationships with customers and potential customers by partnering with them and understanding their business needs.

· Prepare, validate, and follow up on quotations/proposals for business opportunities.

· Develop pricing structures that will align with the budget and financial goals of DECI.

· Respond and escalate customer feedback as needed.

· Work cooperatively and professionally with DECI staff, subordinates, persons with disabilities, and other business contacts. Maintain good public relations with customers and professional contacts.

· Advise DECI Executives on all New Product Introduction activities.

· Develop strategic plans and sales strategies, identify new markets and attract new customers to expand DECI’s product reach and profitability.

· Regular contact and follow-up with ongoing and prospective customers to assess needs as well as cultivate additional opportunities. Review past orders and current accounts to generate ideas on expanding services to customers.

· Manage the customer’s expectations appropriately to ensure mutual satisfaction for both the customer and DECI. During customer interaction, continually adjust own behavior and language according to the audience in order to achieve creditability and recognition as a subject matter expert.

· Maintain accurate and up-to-date information including files, documentation, records, and reports. Regularly report activities/outcomes to management and administration.

· Understand, interpret, follow and ensure adherence to DECI, ISO, and CARF policy and procedures.

· Exhibit loyalty toward the overall goals, mission, and vision of DECI. Present a consistently positive disposition in supporting, sharing, and carrying out Leadership and Executive team decisions.

· Effectively communicate. Exercise a great degree of discretion, along with flexibility and an attitude of cooperation. Provide conflict resolution and uphold DECI’s commitment to diversity, equity and inclusion.

· Accurately assess own strengths and weaknesses and initiate appropriate plans for personal and professional development. Continuously strive to improve knowledge and skills.

· Maintain customer focus and client focus equally for best possible outcomes for both stakeholders.

· Other duties as assigned.

Requirements:

QUALIFICATIONS

· Associate or Bachelor’s degree in business or related field (i.e., accounting, economics or business), or five years minimum successful experience in sales. Knowledge of promoting, selling services, marketing strategies/tactics, and selling techniques.

· Must have experience working in a manufacturing and warehouse environment.

· Considerable sales and CRM experience; must be a strong negotiator and strong in conflict resolution.

· Customer service mentality and ability to work effectively with individuals at all levels.

· Excellent mathematical skills as well as written and verbal communication/grammar skills.

· Initiative, responsibility to follow up and ability to deal with various projects effectively and efficiently are important traits for a person in this position.

· Detailed-oriented, strong organizational skills; ability to maintain easy accessibility to records & information.

· Must be aware of and able to respond to economic trends.

· Flexibility to adapt to varied requests and interrupted schedules

· Valid driver’s license and reliable transportation.

SKILLS & ABILITIES

Computer Skills: Exceptional computer skills required. Prefer detailed knowledge of MS Office Suite.

Other Requirements: U.S. Citizen or U.S. work qualification

PHYSICAL REQUIREMENTS

Physical Demands Lift/Carry

Stand: O Walk: O 10 lbs or less: O

Sit: C Handle: N 11-20 lbs: O

Reach Out: N Reach Above: N 21-50 lbs: N

Climb: N Crawl: N 51-100 lbs: N

Squat/Kneel: N Bend: N Over 100 lbs: N

Push/Pull

10 lbs or less: N 21-50 lbs: N Over 100 lbs: N

11-20 lbs: N 51-100 lbs: N

Frequency Key: C = Constantly: More than 66% of the time, F = Frequently: 33-66% of the time, O = Occasionally: up to 33% of the time, N = N/A: Not applicable/Not likely

Other Physical Requirements: N/A

TRAINING REQUIRMENTS

Training regarding individuals served and maintenance of company certifications/registrations is required. Additional training may include (but is not limited to) First Aid, CPR and Bloodborne Pathogens. See Training Requirements Form for a detailed list of training.

TRAVEL REQUIREMENT

Frequent travel required for business development/marketing and training.

WORK ENVIRONMENT

Office setting in a warehouse and travel to other businesses.