Mail Payment Operations Support Representative

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Summary : The Mail Payment Operations Support Representative provides critical back-office support to ensure smooth financial operations across the organization. Key responsibilities include processing deposit and loan payments with accuracy and timeliness, return mail processing, reviewing check order alerts and executing daily core maintenance reports, collaborating with cross-functional teams including Accounting, Collections, Fraud Risk, Titles, and IT ensuring compliance and high-quality service for both members and internal stakeholders. Success in this role demands exceptional attention to detail, strong independent work ethic, and a deep commitment to member service and regulatory compliance. Responsibilities : Account and Transaction Processing :

• Process core database ticket requests and document all file maintenance changes.
• Review and process all mailed payments and deposits in accordance to bank regulatory requirements.
• Communicate with members via secure messaging, phone and mailings.
• Communicate with dealers regarding payoffs
• Partner with internal Fraud and Risk divisions to support the detection, escalation, and resolution of suspicious account activity.

Loan and Sharing Maintenance :

Member Profile and System Maintenance :

Legal and Compliance :

Reporting and Review Tasks :

Professional Development and Support :

Required Qualifications

Knowledge, Skills, and Abilities :

What you will earn :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer