Customer Service Analyst

A company is looking for a Department Support Specialist.

Key Responsibilities

Manage and resolve escalated customer service cases (Tier 2) primarily related to billing and account issues

Work within Salesforce to document, track, and resolve cases accurately and timely

Act as an intermediary between customers, internal business teams, and external utility partners as needed

Required Qualifications

Strong background in customer service, preferably in an escalations or Tier 2 support role

Experience working with case management systems, ideally Salesforce

Ability to work independently in a remote environment

Strong time management and organizational skills

No specific degree or minimum years of experience required; relevant hands-on experience is preferred