Help Desk Support SpecialistNmble Hiring Solutions • Charlotte, North Carolina, United States
Help Desk Support Specialist
Nmble Hiring Solutions • Charlotte, North Carolina, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1–3 years of experience in a help desk or customer support role. Familiarity with Windows, macOS, and common business software. Experience with remote support tools and ticketing systems. Strong interpersonal and communication skills. A customer-first mindset with attention to detail.
We are hiring a Contract Help Desk Support Specialist in Charlotte, North Carolina , to be the first point of contact for IT issues and requests. This role will support employees remotely and onsite, ensuring high-quality service delivery and user satisfaction.
Responsibilities
- Respond to and resolve user inquiries via phone, chat, or email.
- Log and manage incidents in the help desk system.
- Provide basic troubleshooting for hardware, software, VPN, and connectivity issues.
- Assist with onboarding and offboarding users, including system access and equipment setup.
- Maintain knowledge base documentation for recurring issues.
- Escalate unresolved problems to higher-tier support when necessary.
Qualifications
No C2C.
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