Strategic Accounts Executive

Strategic Accounts Executive

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

The Supporting territory consists of Central and NW Connecticut-Bloomfield to Torrington, Connecticut and surrounding areas.

Strategic Accounts Executive is responsible for driving sales growth, managing and retaining select key account locations across portfolios exceeding $250K in potential revenue, driving profitable growth through customer analysis, strategic account planning, and value realization. This role focuses on maximizing account penetration and long-term retention by delivering measurable value through cost savings initiatives, continuous improvement reviews (CIRs), and solution optimization. This role develops trusted executive-level relationships with cross functional leaders in Operations, Supply Chain, Procurement, and Engineering, while also ensuring disciplined engagement at the site level to strengthen adoption and results. In addition, they position MSC's solutions as a long-term competitive advantage.

Duties and responsibilities include :

• Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention.
• Develop and execute strategic account plans that anticipate customer needs, align with business objectives, and drive account penetration.
• Proactively identify churn indicators and implement interventions to safeguard retention and customer satisfaction.
• Negotiate and renew agreements with underperforming or at-risk accounts to optimize value realization and profitability.
• Deliver measurable cost savings initiatives and demonstrate profitability through regular customer assessments and solution optimization.
• Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase value delivered and identify new opportunities.
• Build and maintain trusted internal and external relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure seamless onboarding of new customers, coordinating with internal teams to deliver commitments and adoption.
• Engage with site-level contacts to strengthen solution adoption and ensure consistent execution of account strategies.
• Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility.
• Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships.
• Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency.
• Present financial and operational insights to customer executives, linking MSC's solutions to measurable business outcomes.

Qualifications : What You Need :

Bonus Points If You Have :

Other Requirements :

Compensation starting at $73430 - $115390 depending on experience.

The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 7 business days from the original posting date or longer as needed to fill the position.

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results.

With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise.

Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.

You will also have the opportunity to join our Associate Inclusion Circles : Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs / requirements known.