Help Desk Analyst

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.

Responsibilities :

• Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
• Manage service desk tickets efficiently, ensuring timely resolution.
• Collaborate with team members to ensure smooth execution of infrastructure upgrades.
• Maintain detailed documentation of processes and resolutions for future reference.
• Communicate effectively with stakeholders to provide updates and technical insights.
• Monitor and report on equipment performance during the validation process.
• Ensure all IT systems are functioning correctly after upgrades are completed.
• Offer remote and on-site support as needed to address technical challenges.
• Assist in coordinating schedules and workflows for team members to optimize project delivery.
• Proven experience in IT Help Desk or technical support roles.
• Familiarity with Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills and the ability to resolve technical issues effectively.
• Experience handling service desk tickets and maintaining documentation.
• Excellent communication skills for interfacing with team members and stakeholders.
• Attention to detail and organizational skills to ensure project accuracy.
• Ability to work flexible hours, including weekends, as required.
• Previous experience in call center environments is highly desirable.