Client Service Representative

A company is looking for a Client Service Representative to join their team.

Key Responsibilities

Act as a liaison between the company, customers, and patients to address inquiries and complaints

Provide product training and additional customer education while ensuring timely responses to client inquiries

Manage daily workflows and perform administrative support to ensure HIPAA compliance

Required Qualifications

High School Diploma or GED equivalent

2+ years of experience in a client-facing role, preferably in a call center or high-volume environment

General understanding of medical laboratory workflows and terminology

Proficiency with Salesforce.com or similar CRM platforms and Microsoft Office

Experience with remote collaboration tools (e.g., Teams, Slack)