Spanish Bilingual Client Care Assistant

A company is looking for a Spanish Bilingual Client Care Assistant to provide support and enhance client experiences in hearing care.

Key Responsibilities

Answer inbound calls and perform outbound calls to clients and prospects regarding appointments and services

Utilize sales skills to convert calls into qualified appointments while maintaining a positive demeanor

Handle various client communication channels and participate in team meetings and training

Required Qualifications

High school diploma or equivalent required

Customer service experience required

Consistent positive and enthusiastic demeanor

Strong de-escalation skills required

Willingness to learn new computer programs and processes