Talent.com
Head of Customer Success
Head of Customer SuccessDapt • (Multiple States), US
Head of Customer Success

Head of Customer Success

Dapt • (Multiple States), US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Head of Customer Success Location :

  • Remote Company Overview : At Dapt, we're committed to helping our customers grow and succeed by providing them with accurate, up-to-date data.
  • Starting with simplifying job cost accounting, we've crafted a robust, adaptable, and user-friendly SaaS solution.
  • As we continue to expand, we are looking for a dynamic and experienced Head of Customer Success with a focus on implementation to lead our efforts in delivering outstanding post-sales experiences for our clients.

Job Overview :

  • The Head of Customer Success will play a critical role in ensuring the successful onboarding and implementation of our software for new customers.
  • You will lead a dedicated team responsible for managing the end-to-end implementation process, ensuring that customers achieve their desired outcomes quickly and efficiently.
  • This role is pivotal in driving customer satisfaction, retention, and long-term success with our product.

    • Key Responsibilities :

  • Lead Implementation Strategy : Define and implement a comprehensive strategy for onboarding and implementing new customers, ensuring smooth transitions from sales to post-sales.

    • Team Leadership :

  • Manage, mentor, and grow a high-performing team of Implementation Specialists and Technical Support staff, fostering a culture of excellence and customer-centricity.

    • Customer Onboarding :

  • Oversee the creation and execution of tailored onboarding plans for new customers, ensuring they are set up for success from day one.

    • Project Management :

  • Drive the execution of customer implementation projects, ensuring all milestones are met on time and within scope.
  • Proactively manage risks and resolve issues as they arise.

    • Cross-Functional Collaboration :

  • Work closely with Sales, Product, and Engineering teams to ensure that customer requirements are fully understood and that the product is configured and integrated to meet those needs.

    • Customer Education :

  • Develop and implement effective customer education strategies to empower users to realize the full potential of our product.

    • Continuous Improvement :

  • Use customer feedback, data, and industry best practices to continuously improve the implementation process, tools, and resources.

    • Customer Advocacy :

  • Serve as a trusted advisor to customers, ensuring that their needs are met and that they are consistently seeing value from the product.
  • Help customers align the product to their business objectives.

    • Metrics and Reporting :

  • Track and report on key performance indicators (KPIs) for the implementation process, including customer satisfaction, time-to-value, and retention rates.
  • Use insights to drive improvements.

    • Requirements :

  • Experience : 5+ years of experience in customer success, implementation, or technical project management within a SaaS environment.
  • Previous experience in a leadership role overseeing a customer success or implementation team.

    • Leadership Skills :

  • Proven track record of leading, coaching, and developing high-performing teams.
  • Ability to inspire and motivate a team to exceed customer expectations.

    • Customer-Focused :

  • Strong understanding of the customer journey, with a passion for delivering exceptional service and creating long-term relationships.

    • Project Management Expertise :

  • Excellent project management skills with the ability to manage multiple customer implementations simultaneously, ensuring they are completed on time and meet customer expectations.

    • Technical Proficiency :

  • Comfortable working with SaaS products and understanding technical integrations, configurations, and troubleshooting.
  • Ability to bridge the gap between technical and non-technical customers.

    • Communication Skills :

  • Exceptional verbal and written communication skills.
  • Ability to present complex ideas and solutions to both technical and non-technical stakeholders.

    • Problem Solving :

  • Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.

    • Nice-to-Have :

  • Experience working in a fast-paced startup environment.
  • Knowledge of project management tools (e.g., Jira, Calendly, Monday.com).

    • Salary Range :

  • $60,000-$84,000   Powered by JazzHR
    • [job_alerts.create_a_job]

    Head Of Customer • (Multiple States), US

    [internal_linking.similar_jobs]
    Customer Success Manager, Digital Touch

    Customer Success Manager, Digital Touch

    Riverside Insights • US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    As a Customer Success Manager, Digital Touch you will define and execute strategies that drive engagement, adoption, and retention across a large portfolio of accounts, helping transform concussion...[show_more]
    [last_updated.last_updated_variable_days]
    Client Operations Director

    Client Operations Director

    MRINetwork Jobs • Independence, KS, US
    [job_card.full_time]
    I’m currently recruiting for several.We’re currently hiring for : .Focused on selling design and documentation services to architecture, MEP, structural, civil engineering, and manufactur...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health Services • Independence, KS, United States
    [job_card.full_time]
    US-KS-PARSONS | US-KS-CHERRYVALE | US-KS-INDEPENDENCE | US-KS-ERIE | US-KS-CHANUTE.ResCare Community Living - Direct Support Professional. Thank you for reviewing our Direct Support Professional pos...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist - $2,786 per week

    Travel Occupational Therapist - $2,786 per week

    Care Career • Neodesha, KS, United States
    [job_card.full_time]
    Care Career is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. Occupational therapists treat disabled, ill, or injured patients with spec...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist

    Travel Occupational Therapist

    GrapeTree Medical Staffing Allied • Neodesha, KS, US
    [job_card.full_time]
    GrapeTree Medical Staffing Allied is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. Grape Tree Allied Job ID #82397.Pay package is b...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist

    Travel Occupational Therapist

    MedPro Healthcare Allied Staffing • Neodesha, KS, US
    [job_card.full_time]
    MedPro Healthcare Allied Staffing is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. Joint Commission-certified staffing agency, is s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist

    Travel Occupational Therapist

    Care Career • Neodesha, KS, US
    [job_card.full_time]
    Care Career is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. Occupational therapists treat disabled, ill, or injured patients with ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist - $3,000 per week

    Travel Occupational Therapist - $3,000 per week

    GrapeTree Medical Staffing Allied • Neodesha, KS, United States
    [job_card.full_time]
    GrapeTree Medical Staffing Allied is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. Grape Tree Allied Job ID #82397.Pay package is based...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Substitute Teacher Aide

    Substitute Teacher Aide

    SEK-CAP • Independence, KS, US
    [job_card.full_time]
    Reports to : Assistant Operations Manager CB Department : Early Childhood Services.Classification : Full-time Status : Non-exempt. The Itinerate Teacher travels to a variety of classrooms within our ear...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Occupational Therapist - $2,684 per week

    Travel Occupational Therapist - $2,684 per week

    MedPro Healthcare Allied Staffing • Neodesha, KS, United States
    [job_card.full_time]
    MedPro Healthcare Allied Staffing is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. Joint Commission-certified staffing agency, is seeki...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Customer Success

    Head of Customer Success

    LocalStack • US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops.We’ve closed our last $...[show_more]
    [last_updated.last_updated_30]
    Client Success Leader in Training

    Client Success Leader in Training

    Globe Life Carder Agency • US
    [job_card.full_time]
    We are seeking dedicated individuals to join our team as a Manager in Training.As we continue to experience significant growth, we are looking to bring in individuals. We are looking for individuals...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist

    Travel Occupational Therapist

    TRS Healthcare • Neodesha, KS, US
    [job_card.full_time]
    TRS Healthcare is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. TRS Healthcare Job ID #1329416.Pay package is based on 8 hour shift...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Representative Entry Level

    Sales Representative Entry Level

    Soar Agency Group • Independence, KS, US
    [job_card.full_time]
    Soar Agency Group is a premier provider of supplemental insurance products focused on offering financial security and peace of mind to individuals and families. Our specialized insurance plans are d...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Healthcare Customer Support Team Lead

    Healthcare Customer Support Team Lead

    VirtualVocations • Guaynabo, Puerto Rico, United States
    [job_card.full_time]
    A company is looking for a Healthcare - Customer Support Team Lead.Key Responsibilities Manage daily operations and ensure team performance meets quality standards Oversee hiring, onboarding, tr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Manager

    Customer Support Manager

    VirtualVocations • Guaynabo, Puerto Rico, United States
    [job_card.full_time]
    A company is looking for a Customer Support Manager to lead high-performing support teams and ensure outstanding customer experiences. Key Responsibilities Take ownership of customer satisfaction ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Neodesha, Kansas
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist - $2,427 per week

    Travel Occupational Therapist - $2,427 per week

    TRS Healthcare • Neodesha, KS, United States
    [job_card.full_time]
    TRS Healthcare is seeking a travel Occupational Therapist for a travel job in Neodesha, Kansas.Job Description & Requirements. TRS Healthcare Job ID #1329416.Pay package is based on 8 hour shifts an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]