Patient Relations Specialist Events & Growth

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Patient Relations Specialist - Events & Growth supports patient growth, community engagement, and brand presence through proactive outreach and the planning and execution of in-person and community-based events. This role serves as a front-facing representative of Rancho Health, supporting patient education, acquisition, and retention while ensuring a positive patient experience before, during, and after each interaction.

Essential Job Duties : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Event Planning & Execution (Primary Focus)

• Plan, coordinate, and support in-person and community-based events across clinics and patient populations, including education seminars, enrollment events, open houses, health fairs, and provider meet-and-greets.
• Coordinate event logistics such as registration tracking, materials, signage, room setup, and on-site support.
• Serve as an on-site brand ambassador, welcoming attendees, explaining services, and guiding next steps.
• Support public-facing event activities, including greeting attendees, introducing presenters, and facilitating basic group interactions.
• Conduct post-event follow-up, including outreach, appointment scheduling, insurance assistance, and CRM documentation.
• Provide feedback and insights to improve event engagement and effectiveness.

Patient Outreach & Lead Support

Lead Management, CRM & Reporting

Collaboration & Community Engagement

Senior Center Oversight

Required education and experience : The requirements listed below are representative of the knowledge, skills, and / or ability required.

Minimum Education required :

Minimum Experience Required : (i.e., number of years performing specific tasks and / or working in a specific industry or function, managing teams at a specific level- Supervisor, Manager, Director, VP (Vice President), Executive, etc.)

Minimum Knowledge and Skills Required :