Contact Center Operations ManagerVirtualVocations • Long Beach, California, United States
Contact Center Operations Manager
VirtualVocations • Long Beach, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the daily execution of sales and service teams and partner with functional leads to align on priorities
Required Qualifications
2+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through others and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
[job_alerts.create_a_job]
Contact Center Manager • Long Beach, California, United States
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