Contact Center Operations ManagerVirtualVocations • Long Beach, California, United States
Contact Center Operations Manager
VirtualVocations • Long Beach, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the day-to-day execution of sales and service teams, ensuring alignment on priorities
Required Qualifications
2+ years of experience managing a team of inbound contact center agents in a high-volume environment
Proven ability to manage through others and hold teams accountable for performance
Experience using data to diagnose issues and implement changes that improve outcomes
Track record of driving performance by focusing on inputs
Comfort working across onshore and offshore teams in a tech-forward environment
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Contact Center Manager • Long Beach, California, United States
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