Resource Navigator

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Brigham. It is the world's leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York.

Job Overview

The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter, and assists international patients by facilitating Visas, airline letters and supporting documentation.

The pay range for this position is $20.56/hourly to $30.84/hourly. Compensation is determined based on years of experience and department equity.

Responsibilities

• Works to support the Care Management team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and information
• Supports communication with Medical Homes as needed
• Works with the team to ensure documentation of assessments, interventions, plans and education in the patient's Electronic Medical Record
• Participates as part of a multidisciplinary team to plan future episodes of care for patients
• Identifies need for and coordinates assistance of outside interpreters
• Assists the Care Management team, family and patients to optimize utilization of insurance benefits
• Supports the coordination of durable medical equipment
• Coordinates the needs of international patients visits/treatment by facilitating Visas, airline letters, and supporting documentation

This is not an all-inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required

High School diploma

Preferred

Bilingual English/Spanish

Customer support in a pediatric medical setting

Medical Terminology experience

Shriners Children's is an EOE/Drug-Free, Smoke-Free Workplace.