Director, Client Content Oversight

Director, Client Content Oversight

Job Purpose

Intercontinental Exchange Inc. (ICE) is looking for a Director, Client Content Oversight to lead our US based team. ICE is a leading global financial information services provider with an established track record of providing mission‑critical, high‑quality financial information and value‑added services, including real‑time data, pricing and reference data, fixed income evaluations, security and portfolio analytics and customized financial information portals and terminals.

Overview

We seek highly motivated candidates for an opportunity to lead the Client Content Oversight team across the Americas. Client Content Oversight is responsible for ensuring ICE proprietary and 3rd party data is licensed appropriately by our global customer base.

Responsibilities

• Drive individual and support routine customer engagements across the team to understand customer workflows and use of services.
• Document and analyze use cases and associated systems / applications related to data management, distribution, and individual end user consumption.
• Provide concise analysis and findings regarding compliance with client agreements.
• Work collaboratively with the ICE relationship teams to manage customer and business risks.
• Work with internal teams to remediate any findings and any issuance of new or amended contracts.
• Lead and further develop team members to realize their full potential.
• Develop relationships with various internal stakeholders, and external customers to promote and support the advancement of the Client Content Oversight program.
• Identify and implement process improvement enhancements across internal workflows.
• Drive and participate in management initiatives and ad‑hoc special projects.
• Build a solid understanding of the Fixed Income & Data Services product suite.

Knowledge And Experience

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $206,000 - 252,400 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Marketing, Public Relations, and Writing / Editing

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